Avaya Voice Portal vs Cisco IOS Voice XML Browser

Struggling to choose between Avaya Voice Portal and Cisco IOS Voice XML Browser? Both products offer unique advantages, making it a tough decision.

Avaya Voice Portal is a Business & Commerce solution with tags like interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

It boasts features such as Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus and pros including Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

On the other hand, Cisco IOS Voice XML Browser is a Network & Admin product tagged with voice, xml, browser, cisco, ios.

Its standout features include VoiceXML and CCXML support, Integrated text-to-speech and speech recognition, DTMF input support, HTTP client for fetching VoiceXML pages, Media file playback, Call control APIs, Logging and debugging capabilities, and it shines with pros like Tight integration with Cisco IOS, Good for building IVR and voice self-service applications, Leverages existing Cisco VoIP infrastructure, Familiar web development model using VoiceXML.

Feature	Avaya Voice Portal	Cisco IOS Voice XML Browser
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

Avaya Voice Portal

Description: Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

Cisco IOS Voice XML Browser

Description: Cisco IOS Voice XML Browser is a voice-enabled browser designed for voice applications. It allows users to access information and services using voice commands through a phone rather than a graphical interface. It supports VoiceXML and CCXML languages.

Key Features Comparison

Avaya Voice Portal Features

• Speech recognition
• Text-to-speech capabilities
• Call routing and IVR
• Integration with back-end systems
• Self-service applications
• Automated phone menus

Cisco IOS Voice XML Browser Features

• VoiceXML and CCXML support
• Integrated text-to-speech and speech recognition
• DTMF input support
• HTTP client for fetching VoiceXML pages
• Media file playback
• Call control APIs
• Logging and debugging capabilities

Pros & Cons Analysis

Avaya Voice Portal

Pros

• Improves customer experience
• Reduces call center volume
• Enables 24/7 self-service
• Easy to build and manage IVRs
• Integrates with CRM and databases

Cons

• Can be expensive
• Requires expertise to build properly
• Speech recognition accuracy varies
• Integration can be complex
• Self-service not suitable for all interactions

Cisco IOS Voice XML Browser

Pros

• Tight integration with Cisco IOS
• Good for building IVR and voice self-service applications
• Leverages existing Cisco VoIP infrastructure
• Familiar web development model using VoiceXML

Cons

• Only available on Cisco IOS platforms
• Limited to voice self-service applications
• Less flexible than general purpose voice platforms
• VoiceXML can be complex for some applications

Pricing Comparison

Avaya Voice Portal

• Subscription-Based
• Custom Pricing

Cisco IOS Voice XML Browser

• Licensed Feature on Cisco IOS