Avaya Voice Portal vs FreePBX

Struggling to choose between Avaya Voice Portal and FreePBX? Both products offer unique advantages, making it a tough decision.

Avaya Voice Portal is a Business & Commerce solution with tags like interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

It boasts features such as Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus and pros including Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

On the other hand, FreePBX is a Business & Commerce product tagged with voip, pbx, asterisk, telephony.

Its standout features include Web-based GUI for managing Asterisk, Extension management, Voicemail, Call routing, IVR, Call recording, Call reporting, Fax server, Conferencing, and it shines with pros like Free and open source, Easy to use graphical interface, Active development community, Highly customizable, Supports a wide range of telephony features.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Avaya Voice Portal

Avaya Voice Portal

Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

Categories:
Business & Commerce Call Centers
interactive-voice-response ivr automated-phone-menus selfservice speech-recognition texttospeech call-routing

Avaya Voice Portal Features

  1. Speech recognition
  2. Text-to-speech capabilities
  3. Call routing and IVR
  4. Integration with back-end systems
  5. Self-service applications
  6. Automated phone menus

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Improves customer experience

Reduces call center volume

Enables 24/7 self-service

Easy to build and manage IVRs

Integrates with CRM and databases

Cons

Can be expensive

Requires expertise to build properly

Speech recognition accuracy varies

Integration can be complex

Self-service not suitable for all interactions

FreePBX

FreePBX

FreePBX is an open source web-based GUI that controls and manages Asterisk, an open source communication server. It enables managing extensions, voicemail, call routing, IVRs, and other PBX features through a web browser.

Categories:
Business & Commerce Communication Platforms
voip pbx asterisk telephony

FreePBX Features

  1. Web-based GUI for managing Asterisk
  2. Extension management
  3. Voicemail
  4. Call routing
  5. IVR
  6. Call recording
  7. Call reporting
  8. Fax server
  9. Conferencing

Pricing

  • Open Source

Pros

Free and open source

Easy to use graphical interface

Active development community

Highly customizable

Supports a wide range of telephony features

Cons

Can have a steep learning curve

Requires Linux server and Asterisk

Limited official support options

Some advanced features require paid modules