Avaya Voice Portal vs Plum DEV

Struggling to choose between Avaya Voice Portal and Plum DEV? Both products offer unique advantages, making it a tough decision.

Avaya Voice Portal is a Business & Commerce solution with tags like interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

It boasts features such as Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus and pros including Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

On the other hand, Plum DEV is a Development product tagged with opensource, lowcode, business-applications, visual-design, data-models, business-logic, uis, web-apps.

Its standout features include Visual application builder, Drag and drop interface, Built-in database, User management and access control, Hosted option available, Integrations with 3rd party services, Open source and self-hosted option, and it shines with pros like Fast and easy application development, No coding required, Free open source version available, Great for building business workflows and CRUD apps, Active community support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Avaya Voice Portal

Avaya Voice Portal

Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

Categories:
interactive-voice-response ivr automated-phone-menus selfservice speech-recognition texttospeech call-routing

Avaya Voice Portal Features

  1. Speech recognition
  2. Text-to-speech capabilities
  3. Call routing and IVR
  4. Integration with back-end systems
  5. Self-service applications
  6. Automated phone menus

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Improves customer experience

Reduces call center volume

Enables 24/7 self-service

Easy to build and manage IVRs

Integrates with CRM and databases

Cons

Can be expensive

Requires expertise to build properly

Speech recognition accuracy varies

Integration can be complex

Self-service not suitable for all interactions


Plum DEV

Plum DEV

Plum DEV is an open-source low-code platform for building internal business applications. It allows users to visually design data models, business logic, and UIs to quickly create custom web apps without coding.

Categories:
opensource lowcode business-applications visual-design data-models business-logic uis web-apps

Plum DEV Features

  1. Visual application builder
  2. Drag and drop interface
  3. Built-in database
  4. User management and access control
  5. Hosted option available
  6. Integrations with 3rd party services
  7. Open source and self-hosted option

Pricing

  • Open Source
  • Freemium
  • Subscription-Based

Pros

Fast and easy application development

No coding required

Free open source version available

Great for building business workflows and CRUD apps

Active community support

Cons

Limited customization compared to traditional coding

Not ideal for complex applications

Hosted version has limited features

Steep learning curve