Avaya Voice Portal vs Plum DEV

Struggling to choose between Avaya Voice Portal and Plum DEV? Both products offer unique advantages, making it a tough decision.

Avaya Voice Portal is a Business & Commerce solution with tags like interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

It boasts features such as Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus and pros including Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

On the other hand, Plum DEV is a Development product tagged with opensource, lowcode, business-applications, visual-design, data-models, business-logic, uis, web-apps.

Its standout features include Visual application builder, Drag and drop interface, Built-in database, User management and access control, Hosted option available, Integrations with 3rd party services, Open source and self-hosted option, and it shines with pros like Fast and easy application development, No coding required, Free open source version available, Great for building business workflows and CRUD apps, Active community support.

Feature	Avaya Voice Portal	Plum DEV
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Development

Product Overview

Avaya Voice Portal

Description: Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

Plum DEV

Description: Plum DEV is an open-source low-code platform for building internal business applications. It allows users to visually design data models, business logic, and UIs to quickly create custom web apps without coding.

Key Features Comparison

Avaya Voice Portal Features

• Speech recognition
• Text-to-speech capabilities
• Call routing and IVR
• Integration with back-end systems
• Self-service applications
• Automated phone menus

Plum DEV Features

• Visual application builder
• Drag and drop interface
• Built-in database
• User management and access control
• Hosted option available
• Integrations with 3rd party services
• Open source and self-hosted option

Pros & Cons Analysis

Avaya Voice Portal

Pros

• Improves customer experience
• Reduces call center volume
• Enables 24/7 self-service
• Easy to build and manage IVRs
• Integrates with CRM and databases

Cons

• Can be expensive
• Requires expertise to build properly
• Speech recognition accuracy varies
• Integration can be complex
• Self-service not suitable for all interactions

Plum DEV

Pros

• Fast and easy application development
• No coding required
• Free open source version available
• Great for building business workflows and CRUD apps
• Active community support

Cons

• Limited customization compared to traditional coding
• Not ideal for complex applications
• Hosted version has limited features
• Steep learning curve

Pricing Comparison

Avaya Voice Portal

• Subscription-Based
• Custom Pricing

Plum DEV

• Open Source
• Freemium
• Subscription-Based