Best Support System vs Get Satisfaction

Struggling to choose between Best Support System and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

Best Support System is a Business & Commerce solution with tags like customer-service, help-desk, knowledge-base, shared-inbox, automation.

It boasts features such as Shared inbox, Help desk, Knowledge base, Automation tools and pros including Improves customer satisfaction, Increases agent productivity, Reduces support costs, Scales with business growth.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	Best Support System	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Best Support System

Description: Best Support System is a customer service software that helps companies deliver exceptional support across channels. It includes shared inbox, help desk, knowledge base, and automation tools.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

Best Support System Features

• Shared inbox
• Help desk
• Knowledge base
• Automation tools

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

Best Support System

Pros

• Improves customer satisfaction
• Increases agent productivity
• Reduces support costs
• Scales with business growth

Cons

• Can be complex for small teams
• Integration with other tools may require developer help
• Advanced features increase cost

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

Best Support System

• Subscription-Based

Get Satisfaction

• Freemium
• Subscription-Based