Canny vs Get Satisfaction

Struggling to choose between Canny and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

Canny is a Business & Commerce solution with tags like user-feedback, product-roadmapping, feature-requests.

It boasts features such as User feedback collection, Feature request management, Roadmap planning, User segmentation, Feedback sharing and voting, Integrations with other tools and pros including Easy to use interface, Good for gathering qualitative feedback, Helps prioritize product roadmap, Integrates with popular tools, Offers free plan for small teams.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	Canny	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Canny

Description: Canny is a user feedback and product roadmapping tool that allows product teams to easily collect and organize user feedback and feature requests. It helps teams understand what users want and prioritize their roadmap.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

Canny Features

• User feedback collection
• Feature request management
• Roadmap planning
• User segmentation
• Feedback sharing and voting
• Integrations with other tools

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

Canny

Pros

• Easy to use interface
• Good for gathering qualitative feedback
• Helps prioritize product roadmap
• Integrates with popular tools
• Offers free plan for small teams

Cons

• Limited quantitative data collection
• No ability to send bulk emails
• Free plan has limited features
• Can be pricey for larger teams

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

Canny

• Freemium
• Subscription-Based

Get Satisfaction

• Freemium
• Subscription-Based