Celpax vs Honestly

Struggling to choose between Celpax and Honestly? Both products offer unique advantages, making it a tough decision.

Celpax is a Business & Commerce solution with tags like call-center, contact-center, ivr, call-routing, skillsbased-routing, call-recording, analytics, reporting.

It boasts features such as Cloud-based call center software, Omnichannel customer engagement (voice, email, chat, SMS, social media), Interactive voice response (IVR), Call routing and skills-based routing, Call recording, Analytics and reporting and pros including Easy to set up and use, Scalable and flexible, Integrates with CRM and helpdesk software, Provides actionable insights with analytics, Can improve customer satisfaction.

On the other hand, Honestly is a Business & Commerce product tagged with feedback, survey, questionnaire, polls, customers, users, team.

Its standout features include Simple and intuitive interface, Customizable surveys and polls, Various question types, Real-time results, Anonymous feedback collection, Custom branding and themes, Data exports, Email notifications, Basic analytics, Team collaboration, Mobile optimization, Zapier integration, and it shines with pros like Easy to use, Great for gathering quick feedback, Very affordable, Good features for the price, Nice designs and themes, Good customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Celpax

Celpax

Celpax is a cloud-based call center and contact center software solution that helps businesses manage customer interactions across voice, email, chat, SMS and social media channels. It provides features like IVR, call routing, skills-based routing, call recording, and advanced analytics and reporting.

Categories:
call-center contact-center ivr call-routing skillsbased-routing call-recording analytics reporting

Celpax Features

  1. Cloud-based call center software
  2. Omnichannel customer engagement (voice, email, chat, SMS, social media)
  3. Interactive voice response (IVR)
  4. Call routing and skills-based routing
  5. Call recording
  6. Analytics and reporting

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Scalable and flexible

Integrates with CRM and helpdesk software

Provides actionable insights with analytics

Can improve customer satisfaction

Cons

Can be expensive for large call centers

Limited customization options

Reliant on internet connectivity

May lack some advanced call center features


Honestly

Honestly

Honestly is a lightweight feedback and survey software that allows you to easily create surveys, polls, and questionnaires to gather feedback from customers, users, and your team. It's designed for simplicity and ease of use.

Categories:
feedback survey questionnaire polls customers users team

Honestly Features

  1. Simple and intuitive interface
  2. Customizable surveys and polls
  3. Various question types
  4. Real-time results
  5. Anonymous feedback collection
  6. Custom branding and themes
  7. Data exports
  8. Email notifications
  9. Basic analytics
  10. Team collaboration
  11. Mobile optimization
  12. Zapier integration

Pricing

  • Freemium

Pros

Easy to use

Great for gathering quick feedback

Very affordable

Good features for the price

Nice designs and themes

Good customer support

Cons

Limited advanced features

Analytics could be better

No advanced logic or piping

Lacks some enterprise features

Mobile app needs work