Celpax vs Honestly

Struggling to choose between Celpax and Honestly? Both products offer unique advantages, making it a tough decision.

Celpax is a Business & Commerce solution with tags like call-center, contact-center, ivr, call-routing, skillsbased-routing, call-recording, analytics, reporting.

It boasts features such as Cloud-based call center software, Omnichannel customer engagement (voice, email, chat, SMS, social media), Interactive voice response (IVR), Call routing and skills-based routing, Call recording, Analytics and reporting and pros including Easy to set up and use, Scalable and flexible, Integrates with CRM and helpdesk software, Provides actionable insights with analytics, Can improve customer satisfaction.

On the other hand, Honestly is a Business & Commerce product tagged with feedback, survey, questionnaire, polls, customers, users, team.

Its standout features include Simple and intuitive interface, Customizable surveys and polls, Various question types, Real-time results, Anonymous feedback collection, Custom branding and themes, Data exports, Email notifications, Basic analytics, Team collaboration, Mobile optimization, Zapier integration, and it shines with pros like Easy to use, Great for gathering quick feedback, Very affordable, Good features for the price, Nice designs and themes, Good customer support.

Feature	Celpax	Honestly
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Celpax

Description: Celpax is a cloud-based call center and contact center software solution that helps businesses manage customer interactions across voice, email, chat, SMS and social media channels. It provides features like IVR, call routing, skills-based routing, call recording, and advanced analytics and reporting.

Honestly

Description: Honestly is a lightweight feedback and survey software that allows you to easily create surveys, polls, and questionnaires to gather feedback from customers, users, and your team. It's designed for simplicity and ease of use.

Key Features Comparison

Celpax Features

• Cloud-based call center software
• Omnichannel customer engagement (voice, email, chat, SMS, social media)
• Interactive voice response (IVR)
• Call routing and skills-based routing
• Call recording
• Analytics and reporting

Honestly Features

• Simple and intuitive interface
• Customizable surveys and polls
• Various question types
• Real-time results
• Anonymous feedback collection
• Custom branding and themes
• Data exports
• Email notifications
• Basic analytics
• Team collaboration
• Mobile optimization
• Zapier integration

Pros & Cons Analysis

Celpax

Pros

• Easy to set up and use
• Scalable and flexible
• Integrates with CRM and helpdesk software
• Provides actionable insights with analytics
• Can improve customer satisfaction

Cons

• Can be expensive for large call centers
• Limited customization options
• Reliant on internet connectivity
• May lack some advanced call center features

Honestly

Pros

• Easy to use
• Great for gathering quick feedback
• Very affordable
• Good features for the price
• Nice designs and themes
• Good customer support

Cons

• Limited advanced features
• Analytics could be better
• No advanced logic or piping
• Lacks some enterprise features
• Mobile app needs work

Pricing Comparison

Celpax

• Subscription-Based

Honestly

• Freemium