Celpax
Celpax is a cloud-based call center and contact center software solution that helps businesses manage customer interactions across voice, email, chat, SMS and social media channels. It provides features like IVR, call routing, skills-based routing, call recording, and advanced an
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call-recording
analytics
reporting
Celpax: Cloud-Based Call Center & Contact Center Software
Celpax is a cloud-based call center and contact center software solution that helps businesses manage customer interactions across voice, email, chat, SMS and social media channels. It provides features like IVR, call routing, skills-based routing, call recording, and advanced analytics and reporting.
What is Celpax?
Celpax is a cloud-based call center and contact center software designed to help businesses manage all customer interactions seamlessly across multiple channels. Some key features of Celpax include:
- Omnichannel support - Handles voice, email, live chat, SMS, social media messaging all on a unified platform.
- Interactive Voice Response (IVR) - Automated call routing system to direct callers to the right agent or self-service options.
- Skills-based routing - Intelligently routes interactions to agents with specific skillsets and availability.
- Real-time and historical analytics - Insight into interaction volumes, wait times, agent performance and more to improve CX.
- API integrations - Integrates with popular CRM platforms and business apps.
- Call recording software - Records calls for quality assurance, compliance and training.
- Flexible deployment - Available as public or private cloud, on-premises or hybrid models.
Overall, Celpax provides a featurerich omnichannel contact center platform suitable for enterprises looking to manage customer interactions seamlessly and deliver a superior customer experience.
Celpax Features
Features
- Cloud-based call center software
- Omnichannel customer engagement (voice, email, chat, SMS, social media)
- Interactive voice response (IVR)
- Call routing and skills-based routing
- Call recording
- Analytics and reporting
Pricing
- Subscription-Based
Pros
Easy to set up and use
Scalable and flexible
Integrates with CRM and helpdesk software
Provides actionable insights with analytics
Can improve customer satisfaction
Cons
Can be expensive for large call centers
Limited customization options
Reliant on internet connectivity
May lack some advanced call center features
Official Links
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