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Celpax

Celpax is a cloud-based call center and contact center software solution that helps businesses manage customer interactions across voice, email, chat, SMS and social media channels. It provides features like IVR, call routing, skills-based routing, call recording, and advanced analytics and reporting.
Celpax alternatives ➤

What is Celpax?

Celpax is a cloud-based call center and contact center software designed to help businesses manage all customer interactions seamlessly across multiple channels. Some key features of Celpax include:

  • Omnichannel support - Handles voice, email, live chat, SMS, social media messaging all on a unified platform.
  • Interactive Voice Response (IVR) - Automated call routing system to direct callers to the right agent or self-service options.
  • Skills-based routing - Intelligently routes interactions to agents with specific skillsets and availability.
  • Real-time and historical analytics - Insight into interaction volumes, wait times, agent performance and more to improve CX.
  • API integrations - Integrates with popular CRM platforms and business apps.
  • Call recording software - Records calls for quality assurance, compliance and training.
  • Flexible deployment - Available as public or private cloud, on-premises or hybrid models.

Overall, Celpax provides a featurerich omnichannel contact center platform suitable for enterprises looking to manage customer interactions seamlessly and deliver a superior customer experience.

Official Links

Official Website
www.celpax.com

The Best Celpax Alternatives

Top Apps like Celpax

Happy Mood Score, Happy Team Check, CompanyMood, PeopleStrong Alt, Honestly, Talent Fairy, Priocta, Saberr CoachBot, TeamGraph, kununu Mood, HappyOffice.io, Culture Amp, Weekli, Chimp or Champ are some alternatives to Celpax.
Sugggest an alternative ❐

Happy Mood Score

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Happy Team Check

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CompanyMood

CompanyMood is an employee engagement and pulse survey software designed to help companies understand and improve employee experience. The software allows organizations to:Conduct quick pulse surveys to gather employee feedback on a regular basis (e.g. weekly or monthly)Ask custom questions to measure employee engagement, satisfaction, burnout risk...

PeopleStrong Alt

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Honestly

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Talent Fairy

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Priocta

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Saberr CoachBot

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TeamGraph

TeamGraph is a visual collaboration and project management software designed for teams of all sizes. It provides an intuitive drag-and-drop interface to map out ideas, workflows, organizational structures, project plans and more. Key features of TeamGraph include:Visual mapping - Easily map out ideas, arguments, processes, org structures using a...

Kununu Mood

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HappyOffice.io

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Culture Amp

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Weekli

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Chimp or Champ

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