ClickDesk vs OggChat Live Help

Struggling to choose between ClickDesk and OggChat Live Help? Both products offer unique advantages, making it a tough decision.

ClickDesk is a Business & Commerce solution with tags like help-desk, customer-support, shared-inbox, knowledge-base, customer-portal, automation-workflows.

It boasts features such as Shared inbox, Knowledge base, Customer portal, Automation workflows, Live chat, Email support, Social media integration, Ticketing system, SLA and reporting and pros including Intuitive interface, Omnichannel support, Customizable workflows, Robust knowledge base, Real-time analytics.

On the other hand, OggChat Live Help is a Social & Communications product tagged with live-chat, help-desk, customer-support, realtime-communication.

Its standout features include Multiple chat widgets, Agent status indicators, Custom themes, Canned responses, Visitor analytics, and it shines with pros like Easy to set up and use, Good value for money, Good features for the price, Integrates well with other tools.

Feature	ClickDesk	OggChat Live Help
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications

Product Overview

ClickDesk

Description: ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.

OggChat Live Help

Description: OggChat Live Help is a live chat and help desk software that allows websites to communicate with visitors in real-time. It offers features like multiple chat widgets, agent status indicators, custom themes, canned responses, and visitor analytics.

Key Features Comparison

ClickDesk Features

• Shared inbox
• Knowledge base
• Customer portal
• Automation workflows
• Live chat
• Email support
• Social media integration
• Ticketing system
• SLA and reporting

OggChat Live Help Features

• Multiple chat widgets
• Agent status indicators
• Custom themes
• Canned responses
• Visitor analytics

Pros & Cons Analysis

ClickDesk

Pros

• Intuitive interface
• Omnichannel support
• Customizable workflows
• Robust knowledge base
• Real-time analytics

Cons

• Can be pricey for small teams
• Mobile app needs improvement
• Setup and customization can be complex initially

OggChat Live Help

Pros

• Easy to set up and use
• Good value for money
• Good features for the price
• Integrates well with other tools

Cons

• Limited customization options
• No mobile app
• Basic reporting functionality

Pricing Comparison

ClickDesk

• Subscription-Based

OggChat Live Help

• Freemium
• Subscription-Based