ClickDesk vs OggChat Live Help

Struggling to choose between ClickDesk and OggChat Live Help? Both products offer unique advantages, making it a tough decision.

ClickDesk is a Business & Commerce solution with tags like help-desk, customer-support, shared-inbox, knowledge-base, customer-portal, automation-workflows.

It boasts features such as Shared inbox, Knowledge base, Customer portal, Automation workflows, Live chat, Email support, Social media integration, Ticketing system, SLA and reporting and pros including Intuitive interface, Omnichannel support, Customizable workflows, Robust knowledge base, Real-time analytics.

On the other hand, OggChat Live Help is a Social & Communications product tagged with live-chat, help-desk, customer-support, realtime-communication.

Its standout features include Multiple chat widgets, Agent status indicators, Custom themes, Canned responses, Visitor analytics, and it shines with pros like Easy to set up and use, Good value for money, Good features for the price, Integrates well with other tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

ClickDesk

ClickDesk

ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.

Categories:
Business & Commerce Customer Service
help-desk customer-support shared-inbox knowledge-base customer-portal automation-workflows

ClickDesk Features

  1. Shared inbox
  2. Knowledge base
  3. Customer portal
  4. Automation workflows
  5. Live chat
  6. Email support
  7. Social media integration
  8. Ticketing system
  9. SLA and reporting

Pricing

  • Subscription-Based

Pros

Intuitive interface

Omnichannel support

Customizable workflows

Robust knowledge base

Real-time analytics

Cons

Can be pricey for small teams

Mobile app needs improvement

Setup and customization can be complex initially

OggChat Live Help

OggChat Live Help

OggChat Live Help is a live chat and help desk software that allows websites to communicate with visitors in real-time. It offers features like multiple chat widgets, agent status indicators, custom themes, canned responses, and visitor analytics.

Categories:
Social & Communications Live Chat
live-chat help-desk customer-support realtime-communication

OggChat Live Help Features

  1. Multiple chat widgets
  2. Agent status indicators
  3. Custom themes
  4. Canned responses
  5. Visitor analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good value for money

Good features for the price

Integrates well with other tools

Cons

Limited customization options

No mobile app

Basic reporting functionality