Collect.chat vs SurveyJS

Struggling to choose between Collect.chat and SurveyJS? Both products offer unique advantages, making it a tough decision.

Collect.chat is a Social & Communications solution with tags like live-chat, messaging, customer-support.

It boasts features such as Real-time chat, Omnichannel support, Chatbot integration, Visitor tracking, Live chat templates, Customizable chat widget, Team inbox, Chat transfer, Chat transcripts, Canned responses, Mobile SDK, REST API and pros including Intuitive interface, Omnichannel support, Chatbot integration, Customizable widgets, Mobile SDK, Affordable pricing.

On the other hand, SurveyJS is a Education & Reference product tagged with survey, form, quiz, questionnaire, javascript.

Its standout features include Supports various question types like single choice, multiple choice, dropdown, matrix, rating, comment box, etc, Provides themes and templates for quick styling, Logic and validation to improve data quality, Works across devices and screen sizes, Open source and customizable, Integration with backend platforms like Node.js, .NET, etc, Localization support, Accessibility features, and it shines with pros like Free and open source, Easy to use and customize, Feature rich out of the box, Good documentation and community support, Actively maintained and updated, Works well across devices, Good option for basic to intermediate survey needs.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Collect.chat

Collect.chat

Collect.chat is a customer support chat software that enables real-time conversations between businesses and their customers. It facilitates website live chat, in-app messaging, and email and SMS messaging.

Categories:
Social & Communications Customer Support Software
live-chat messaging customer-support

Collect.chat Features

  1. Real-time chat
  2. Omnichannel support
  3. Chatbot integration
  4. Visitor tracking
  5. Live chat templates
  6. Customizable chat widget
  7. Team inbox
  8. Chat transfer
  9. Chat transcripts
  10. Canned responses
  11. Mobile SDK
  12. REST API

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Omnichannel support

Chatbot integration

Customizable widgets

Mobile SDK

Affordable pricing

Cons

Limited third-party integrations

No call support

Limited custom reporting

SurveyJS

SurveyJS

SurveyJS is an open-source JavaScript survey and form library. It allows you to easily create beautiful online surveys, quizzes, polls, and questionnaires with lots of built-in features like various question types, themes, logic, and validation.

Categories:
Education & Reference Surveys & Forms
survey form quiz questionnaire javascript

SurveyJS Features

  1. Supports various question types like single choice, multiple choice, dropdown, matrix, rating, comment box, etc
  2. Provides themes and templates for quick styling
  3. Logic and validation to improve data quality
  4. Works across devices and screen sizes
  5. Open source and customizable
  6. Integration with backend platforms like Node.js, .NET, etc
  7. Localization support
  8. Accessibility features

Pricing

  • Open Source
  • Free

Pros

Free and open source

Easy to use and customize

Feature rich out of the box

Good documentation and community support

Actively maintained and updated

Works well across devices

Good option for basic to intermediate survey needs

Cons

Lacks some advanced or enterprise features

Not ideal for very complex or long surveys

Limited reporting and analytics capabilities

Requires some development skills to fully customize

Not as polished as paid solutions