ConnectWise Control vs UserMonitor

Struggling to choose between ConnectWise Control and UserMonitor? Both products offer unique advantages, making it a tough decision.

ConnectWise Control is a Remote Work & Education solution with tags like remote-access, remote-support, screen-sharing, file-transfer, remote-reboot, annotations.

It boasts features such as Screen sharing, Remote control, File transfer, Remote reboot, Annotations, Chat, Unattended access, Mobile access, Recording, Multi-monitor support and pros including Intuitive interface, Robust remote control features, Flexible pricing options, Integration with ConnectWise Manage, High security standards.

On the other hand, UserMonitor is a Business & Commerce product tagged with productivity, tracking, surveillance.

Its standout features include Captures screenshots of employee computer screens at regular intervals, Logs keystrokes and user activity on work devices, Tracks web and application usage, Generates reports on employee productivity and time management, Provides real-time monitoring and alerts for suspicious activity, Supports multiple user profiles and access levels, and it shines with pros like Provides visibility into employee productivity and work habits, Helps identify areas for improvement and training, Can detect potential security risks or misuse of company resources, Customizable reporting and analytics.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

ConnectWise Control

ConnectWise Control

ConnectWise Control is a remote access and remote support software that allows IT professionals to securely access computers and other devices remotely to diagnose issues, provide support, and manage devices. It offers features like screen sharing, file transfer, remote reboot, annotations, and more.

Categories:
remote-access remote-support screen-sharing file-transfer remote-reboot annotations

ConnectWise Control Features

  1. Screen sharing
  2. Remote control
  3. File transfer
  4. Remote reboot
  5. Annotations
  6. Chat
  7. Unattended access
  8. Mobile access
  9. Recording
  10. Multi-monitor support

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive interface

Robust remote control features

Flexible pricing options

Integration with ConnectWise Manage

High security standards

Cons

Can be pricey for larger teams

Limited mobile device support

No built-in remote training tools


UserMonitor

UserMonitor

UserMonitor is employee monitoring software that tracks employee activity on work devices. It captures screenshots, logs keystrokes, tracks web and app usage, etc. to provide visibility into employee productivity.

Categories:
productivity tracking surveillance

UserMonitor Features

  1. Captures screenshots of employee computer screens at regular intervals
  2. Logs keystrokes and user activity on work devices
  3. Tracks web and application usage
  4. Generates reports on employee productivity and time management
  5. Provides real-time monitoring and alerts for suspicious activity
  6. Supports multiple user profiles and access levels

Pricing

  • Subscription-Based

Pros

Provides visibility into employee productivity and work habits

Helps identify areas for improvement and training

Can detect potential security risks or misuse of company resources

Customizable reporting and analytics

Cons

Raises privacy concerns and may be perceived as intrusive by employees

Requires careful implementation and communication to maintain trust

Potential for abuse or misuse if not properly managed

May require additional hardware or software installation on employee devices