CustomerSure vs All Our Ideas

Struggling to choose between CustomerSure and All Our Ideas? Both products offer unique advantages, making it a tough decision.

CustomerSure is a Business & Commerce solution with tags like customer-service, ticketing, knowledge-base, analytics.

It boasts features such as Knowledge base, Ticketing and workflow automation, Multi-channel support (email, chat, social media, phone), CSAT surveys, Analytics and reporting and pros including Intuitive and easy to use interface, Robust feature set for customer service teams, Integrations with popular software like Salesforce and Zendesk, Scales to support large contact volumes, Helps improve customer satisfaction.

On the other hand, All Our Ideas is a Online Services product tagged with crowdsourcing, feedback, polling, prioritization, rankings, voting.

Its standout features include Crowdsourcing, Idea generation, Feedback gathering, Prioritization, Consensus building, and it shines with pros like Easy to set up and use, Engages large groups, Uncovers unexpected insights, Quantifies opinions, Free version available.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

CustomerSure

CustomerSure

CustomerSure is a customer service software that helps companies deliver exceptional support across channels like email, chat, social media, and phone. It includes features like knowledge base, ticketing workflow automation, csat surveys, and analytics.

Categories:
Business & Commerce Customer Service
customer-service ticketing knowledge-base analytics

CustomerSure Features

  1. Knowledge base
  2. Ticketing and workflow automation
  3. Multi-channel support (email, chat, social media, phone)
  4. CSAT surveys
  5. Analytics and reporting

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Intuitive and easy to use interface

Robust feature set for customer service teams

Integrations with popular software like Salesforce and Zendesk

Scales to support large contact volumes

Helps improve customer satisfaction

Cons

Can be pricey for smaller businesses

Mobile app needs improvement

Setup and configuration can be complex initially

Lacks niche features offered by some competitors

All Our Ideas

All Our Ideas

All Our Ideas is an online platform for crowdsourcing opinions and gathering feedback. It allows administrators to add suggested ideas or concepts, then site visitors can vote on those ideas, effectively ranking them. The software is useful for gaining consensus or priorities on a variety of topics.

Categories:
Online Services Crowdsourcing & Feedback
crowdsourcing feedback polling prioritization rankings voting

All Our Ideas Features

  1. Crowdsourcing
  2. Idea generation
  3. Feedback gathering
  4. Prioritization
  5. Consensus building

Pricing

  • Freemium

Pros

Easy to set up and use

Engages large groups

Uncovers unexpected insights

Quantifies opinions

Free version available

Cons

Can feel impersonal

Needs promotion to get votes

No text responses

Limited customization in free version