CustomerSure vs GetFeedback

Struggling to choose between CustomerSure and GetFeedback? Both products offer unique advantages, making it a tough decision.

CustomerSure is a Business & Commerce solution with tags like customer-service, ticketing, knowledge-base, analytics.

It boasts features such as Knowledge base, Ticketing and workflow automation, Multi-channel support (email, chat, social media, phone), CSAT surveys, Analytics and reporting and pros including Intuitive and easy to use interface, Robust feature set for customer service teams, Integrations with popular software like Salesforce and Zendesk, Scales to support large contact volumes, Helps improve customer satisfaction.

On the other hand, GetFeedback is a Business & Commerce product tagged with survey, feedback, polls, nps, drag-and-drop, automated, advanced-logic, templates.

Its standout features include Drag & drop survey builder, Advanced skip logic, Customizable design themes, Automated workflows, Real-time analytics, Integrations with CRM & marketing tools, and it shines with pros like Intuitive interface, Robust features for advanced surveys, Great customer support, Flexible pricing options.

Feature	CustomerSure	GetFeedback
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

CustomerSure

Description: CustomerSure is a customer service software that helps companies deliver exceptional support across channels like email, chat, social media, and phone. It includes features like knowledge base, ticketing workflow automation, csat surveys, and analytics.

GetFeedback

Description: GetFeedback is an online survey and feedback software that allows users to create surveys, polls, NPS scores and more to gather customer feedback. It has simple drag and drop survey building, automated workflows, advanced logic and professional questionnaire templates.

Key Features Comparison

CustomerSure Features

• Knowledge base
• Ticketing and workflow automation
• Multi-channel support (email, chat, social media, phone)
• CSAT surveys
• Analytics and reporting

GetFeedback Features

• Drag & drop survey builder
• Advanced skip logic
• Customizable design themes
• Automated workflows
• Real-time analytics
• Integrations with CRM & marketing tools

Pros & Cons Analysis

CustomerSure

Pros

• Intuitive and easy to use interface
• Robust feature set for customer service teams
• Integrations with popular software like Salesforce and Zendesk
• Scales to support large contact volumes
• Helps improve customer satisfaction

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Setup and configuration can be complex initially
• Lacks niche features offered by some competitors

GetFeedback

Pros

• Intuitive interface
• Robust features for advanced surveys
• Great customer support
• Flexible pricing options

Cons

• Steep learning curve for some advanced features
• Additional fees for some integrations
• Limited free plan

Pricing Comparison

CustomerSure

• Subscription-Based
• Custom Pricing

GetFeedback

• Freemium
• Subscription-Based