CustomerSure vs Survicate
Struggling to choose between CustomerSure and Survicate? Both products offer unique advantages, making it a tough decision.
CustomerSure is a Business & Commerce solution with tags like customer-service, ticketing, knowledge-base, analytics.
It boasts features such as Knowledge base, Ticketing and workflow automation, Multi-channel support (email, chat, social media, phone), CSAT surveys, Analytics and reporting and pros including Intuitive and easy to use interface, Robust feature set for customer service teams, Integrations with popular software like Salesforce and Zendesk, Scales to support large contact volumes, Helps improve customer satisfaction.
On the other hand, Survicate is a Online Services product tagged with survey, feedback, analytics, reporting, customer-insights.
Its standout features include Drag & drop survey builder, 150+ survey templates, Distribution via email, web links, QR codes, Real-time analytics dashboard, Custom reporting, Integrations with apps like Slack, Zapier, Team collaboration, Custom branding, and it shines with pros like Intuitive interface, Robust analytics and reporting, Easy distribution options, Good value for money, Great customer support.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
CustomerSure
CustomerSure is a customer service software that helps companies deliver exceptional support across channels like email, chat, social media, and phone. It includes features like knowledge base, ticketing workflow automation, csat surveys, and analytics.
Categories:
CustomerSure Features
- Knowledge base
- Ticketing and workflow automation
- Multi-channel support (email, chat, social media, phone)
- CSAT surveys
- Analytics and reporting
Pricing
- Subscription-Based
- Custom Pricing
Pros
Cons
Survicate
Survicate is an online survey and feedback software that allows users to create surveys, polls, NPS surveys, and feedback forms to gather customer insights. It provides easy drag and drop survey building, distribution via email and web links, and real-time analytics and reporting.
Categories:
Survicate Features
- Drag & drop survey builder
- 150+ survey templates
- Distribution via email, web links, QR codes
- Real-time analytics dashboard
- Custom reporting
- Integrations with apps like Slack, Zapier
- Team collaboration
- Custom branding
Pricing
- Freemium
- Subscription-Based