CustomerSure vs Survicate

Struggling to choose between CustomerSure and Survicate? Both products offer unique advantages, making it a tough decision.

CustomerSure is a Business & Commerce solution with tags like customer-service, ticketing, knowledge-base, analytics.

It boasts features such as Knowledge base, Ticketing and workflow automation, Multi-channel support (email, chat, social media, phone), CSAT surveys, Analytics and reporting and pros including Intuitive and easy to use interface, Robust feature set for customer service teams, Integrations with popular software like Salesforce and Zendesk, Scales to support large contact volumes, Helps improve customer satisfaction.

On the other hand, Survicate is a Online Services product tagged with survey, feedback, analytics, reporting, customer-insights.

Its standout features include Drag & drop survey builder, 150+ survey templates, Distribution via email, web links, QR codes, Real-time analytics dashboard, Custom reporting, Integrations with apps like Slack, Zapier, Team collaboration, Custom branding, and it shines with pros like Intuitive interface, Robust analytics and reporting, Easy distribution options, Good value for money, Great customer support.

Feature	CustomerSure	Survicate
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

CustomerSure

Description: CustomerSure is a customer service software that helps companies deliver exceptional support across channels like email, chat, social media, and phone. It includes features like knowledge base, ticketing workflow automation, csat surveys, and analytics.

Survicate

Description: Survicate is an online survey and feedback software that allows users to create surveys, polls, NPS surveys, and feedback forms to gather customer insights. It provides easy drag and drop survey building, distribution via email and web links, and real-time analytics and reporting.

Key Features Comparison

CustomerSure Features

• Knowledge base
• Ticketing and workflow automation
• Multi-channel support (email, chat, social media, phone)
• CSAT surveys
• Analytics and reporting

Survicate Features

• Drag & drop survey builder
• 150+ survey templates
• Distribution via email, web links, QR codes
• Real-time analytics dashboard
• Custom reporting
• Integrations with apps like Slack, Zapier
• Team collaboration
• Custom branding

Pros & Cons Analysis

CustomerSure

Pros

• Intuitive and easy to use interface
• Robust feature set for customer service teams
• Integrations with popular software like Salesforce and Zendesk
• Scales to support large contact volumes
• Helps improve customer satisfaction

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Setup and configuration can be complex initially
• Lacks niche features offered by some competitors

Survicate

Pros

• Intuitive interface
• Robust analytics and reporting
• Easy distribution options
• Good value for money
• Great customer support

Cons

• Can be pricey for larger teams
• Limited logic options in survey builder
• No offline survey option
• No API access

Pricing Comparison

CustomerSure

• Subscription-Based
• Custom Pricing

Survicate

• Freemium
• Subscription-Based