Datto Autotask vs NetSuite OpenAir

Struggling to choose between Datto Autotask and NetSuite OpenAir? Both products offer unique advantages, making it a tough decision.

Datto Autotask is a Business & Commerce solution with tags like psa, rmm, bdr, it-business-management, professional-services-automation.

It boasts features such as Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Backup and Disaster Recovery (BDR), Integrated IT business management platform, Ticketing and workflow management, Billing and invoicing, Asset management, Reporting and analytics and pros including Comprehensive all-in-one solution for MSPs, Tight integration between PSA, RMM, and BDR, Robust ticketing and workflow management, Customizable dashboards and reporting, Scalable for growing MSP businesses.

On the other hand, NetSuite OpenAir is a Business & Commerce product tagged with time-tracking, billing, invoicing, expense-management, resource-planning, reporting.

Its standout features include Time tracking, Billing and invoicing, Expense management, Resource planning, Reporting, Project management, Professional services automation, and it shines with pros like Comprehensive project and resource management features, Cloud-based for easy access and scalability, Integrates with other NetSuite products, Customizable to fit specific business needs.

Feature	Datto Autotask	NetSuite OpenAir
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Datto Autotask

Description: Datto Autotask is an IT business management platform that provides professional services automation, remote monitoring and management, and backup and disaster recovery for managed service providers. It combines PSA, RMM, and BDR into a single integrated suite.

NetSuite OpenAir

Description: NetSuite OpenAir is a cloud-based professional services automation software that helps manage projects, resources, and finances. It includes features like time tracking, billing and invoicing, expense management, resource planning, and reporting.

Key Features Comparison

Datto Autotask Features

• Professional Services Automation (PSA)
• Remote Monitoring and Management (RMM)
• Backup and Disaster Recovery (BDR)
• Integrated IT business management platform
• Ticketing and workflow management
• Billing and invoicing
• Asset management
• Reporting and analytics

NetSuite OpenAir Features

• Time tracking
• Billing and invoicing
• Expense management
• Resource planning
• Reporting
• Project management
• Professional services automation

Pros & Cons Analysis

Datto Autotask

Pros

• Comprehensive all-in-one solution for MSPs
• Tight integration between PSA, RMM, and BDR
• Robust ticketing and workflow management
• Customizable dashboards and reporting
• Scalable for growing MSP businesses

Cons

• Can be complex to set up and configure
• Steep learning curve for new users
• Pricing can be expensive for smaller MSPs
• Limited customization options for some features

NetSuite OpenAir

Pros

• Comprehensive project and resource management features
• Cloud-based for easy access and scalability
• Integrates with other NetSuite products
• Customizable to fit specific business needs

Cons

• Steep learning curve for new users
• Pricing can be expensive for smaller businesses
• Limited customization options for non-technical users

Pricing Comparison

Datto Autotask

• Subscription-Based

NetSuite OpenAir

• Subscription-Based