Datto Autotask

Datto Autotask

Datto Autotask is an IT business management platform that provides professional services automation, remote monitoring and management, and backup and disaster recovery for managed service providers. It combines PSA, RMM, and BDR into a single integrated suite.
Business & Commerce It Management
Datto Autotask image
psa rmm bdr it-business-management professional-services-automation
Datto Autotask alternatives ➤

Datto Autotask: All-in-one IT business management platform

Professional services automation, remote monitoring & management, backup & disaster recovery for managed service providers, combined into a single integrated suite.

What is Datto Autotask?

Datto Autotask is an all-in-one IT business management platform designed specifically for managed service providers (MSPs). It combines professional services automation (PSA), remote monitoring and management (RMM), and backup and disaster recovery (BDR) into a single integrated suite.

As a PSA solution, Autotask helps MSPs better manage and grow their businesses with features like customer relationship management, service ticketing, resource scheduling, project management, billing and invoicing, and more. It provides a centralized view of an MSP's entire client base and service delivery operations.

The RMM capabilities allow MSPs to remotely monitor, manage, and maintain all of their client's IT infrastructure including servers, desktops, laptops, network devices, and more from a centralized web-based dashboard. Key features include patch management, antivirus updates, performance monitoring, disk cleanup, remote control, and automated alerts.

Finally, the built-in BDR provides data protection through automated backups with features like backup copy, instant virtualization for recovery in case of outages, storage snapshots for quick restores, and support for both on-prem and cloud (hosted) backup targets. Together with PSA and RMM, this allows MSPs to deliver complete IT servicing and protection for their clients.

Datto Autotask Features

Features

  1. Professional Services Automation (PSA)
  2. Remote Monitoring and Management (RMM)
  3. Backup and Disaster Recovery (BDR)
  4. Integrated IT business management platform
  5. Ticketing and workflow management
  6. Billing and invoicing
  7. Asset management
  8. Reporting and analytics

Pricing

  • Subscription-Based

Pros

Comprehensive all-in-one solution for MSPs

Tight integration between PSA, RMM, and BDR

Robust ticketing and workflow management

Customizable dashboards and reporting

Scalable for growing MSP businesses

Cons

Can be complex to set up and configure

Steep learning curve for new users

Pricing can be expensive for smaller MSPs

Limited customization options for some features

Official Links

Official Website
https://www.datto.com/products/autotask-psa/

The Best Datto Autotask Alternatives

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