NetSuite OpenAir vs Datto Autotask

Struggling to choose between NetSuite OpenAir and Datto Autotask? Both products offer unique advantages, making it a tough decision.

NetSuite OpenAir is a Business & Commerce solution with tags like time-tracking, billing, invoicing, expense-management, resource-planning, reporting.

It boasts features such as Time tracking, Billing and invoicing, Expense management, Resource planning, Reporting, Project management, Professional services automation and pros including Comprehensive project and resource management features, Cloud-based for easy access and scalability, Integrates with other NetSuite products, Customizable to fit specific business needs.

On the other hand, Datto Autotask is a Business & Commerce product tagged with psa, rmm, bdr, it-business-management, professional-services-automation.

Its standout features include Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Backup and Disaster Recovery (BDR), Integrated IT business management platform, Ticketing and workflow management, Billing and invoicing, Asset management, Reporting and analytics, and it shines with pros like Comprehensive all-in-one solution for MSPs, Tight integration between PSA, RMM, and BDR, Robust ticketing and workflow management, Customizable dashboards and reporting, Scalable for growing MSP businesses.

Feature	NetSuite OpenAir	Datto Autotask
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

NetSuite OpenAir

Description: NetSuite OpenAir is a cloud-based professional services automation software that helps manage projects, resources, and finances. It includes features like time tracking, billing and invoicing, expense management, resource planning, and reporting.

Datto Autotask

Description: Datto Autotask is an IT business management platform that provides professional services automation, remote monitoring and management, and backup and disaster recovery for managed service providers. It combines PSA, RMM, and BDR into a single integrated suite.

Key Features Comparison

NetSuite OpenAir Features

• Time tracking
• Billing and invoicing
• Expense management
• Resource planning
• Reporting
• Project management
• Professional services automation

Datto Autotask Features

• Professional Services Automation (PSA)
• Remote Monitoring and Management (RMM)
• Backup and Disaster Recovery (BDR)
• Integrated IT business management platform
• Ticketing and workflow management
• Billing and invoicing
• Asset management
• Reporting and analytics

Pros & Cons Analysis

NetSuite OpenAir

Pros

• Comprehensive project and resource management features
• Cloud-based for easy access and scalability
• Integrates with other NetSuite products
• Customizable to fit specific business needs

Cons

• Steep learning curve for new users
• Pricing can be expensive for smaller businesses
• Limited customization options for non-technical users

Datto Autotask

Pros

• Comprehensive all-in-one solution for MSPs
• Tight integration between PSA, RMM, and BDR
• Robust ticketing and workflow management
• Customizable dashboards and reporting
• Scalable for growing MSP businesses

Cons

• Can be complex to set up and configure
• Steep learning curve for new users
• Pricing can be expensive for smaller MSPs
• Limited customization options for some features

Pricing Comparison

NetSuite OpenAir

• Subscription-Based

Datto Autotask

• Subscription-Based