Delighted vs Qualtrics

Struggling to choose between Delighted and Qualtrics? Both products offer unique advantages, making it a tough decision.

Delighted is a Business & Commerce solution with tags like surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

It boasts features such as Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights and pros including Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

On the other hand, Qualtrics is a Online Services product tagged with survey, feedback, analytics.

Its standout features include Online survey builder, Distribution and sharing, Data analysis and reporting, Advanced survey logic, Custom branding, Integrations, and it shines with pros like User-friendly interface, Powerful analytics and reports, Robust question types and logic, Customizable surveys, Scales for large projects, Integrates with other platforms.

Feature	Delighted	Qualtrics
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Delighted

Description: Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

Qualtrics

Description: Qualtrics is an online survey software that allows users to create, distribute, and analyze online surveys. It offers easy-to-use templates, advanced logic for complex surveys, and integrations with other platforms.

Key Features Comparison

Delighted Features

• Send NPS surveys via email & SMS
• Real-time dashboard to view NPS scores
• Automated workflows based on NPS responses
• Integration with CRM & support tools
• Segment customers & analyze NPS trends
• Custom branding & survey personalization
• API access to survey data & insights

Qualtrics Features

• Online survey builder
• Distribution and sharing
• Data analysis and reporting
• Advanced survey logic
• Custom branding
• Integrations

Pros & Cons Analysis

Delighted

Pros

• Simple and intuitive interface
• Powerful segmentation and targeting
• Automated follow-up on detractors
• Easy to integrate with other tools
• Great customer support
• Affordable pricing

Cons

• Limited customization of surveys
• No advanced analytics or reporting
• Slow loading times for large datasets
• No offline survey options
• Steep learning curve for setup

Qualtrics

Pros

• User-friendly interface
• Powerful analytics and reports
• Robust question types and logic
• Customizable surveys
• Scales for large projects
• Integrates with other platforms

Cons

• Can get expensive for large projects
• Steep learning curve for advanced features
• Limited free version
• Must pay for certain advanced features
• Can feel overwhelming for new users

Pricing Comparison

Delighted

• Subscription-Based

Qualtrics

• Free
• Subscription-Based