Deskpro vs Trellis Desk

Struggling to choose between Deskpro and Trellis Desk? Both products offer unique advantages, making it a tough decision.

Deskpro is a Business & Commerce solution with tags like helpdesk, customer-support, ticketing, knowledge-base, chat, automation.

It boasts features such as Ticketing system, Knowledge base, Live chat, Automation, Reporting, Multi-channel support and pros including Easy to use interface, Powerful automation capabilities, Robust knowledge base, Omnichannel support, Customizable workflows.

On the other hand, Trellis Desk is a Office & Productivity product tagged with visual, project-management, collaboration, planning, tracking, workflows, integrations.

Its standout features include Customizable project views (Kanban, Gantt, Calendar, etc.), Automated workflows and custom templates, Integrations with tools like Slack, Google Calendar, and Dropbox, Collaborative features like real-time updates, comments, and file sharing, Reporting and analytics to track project progress and team performance, and it shines with pros like Intuitive and visually appealing interface, Flexible project management capabilities, Streamlines team collaboration and communication, Extensive integration options with other productivity tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Deskpro

Deskpro

Deskpro is a helpdesk and customer support software that allows companies to manage customer queries and requests. It includes features like ticketing, knowledge base, chat, and automation.

Categories:
helpdesk customer-support ticketing knowledge-base chat automation

Deskpro Features

  1. Ticketing system
  2. Knowledge base
  3. Live chat
  4. Automation
  5. Reporting
  6. Multi-channel support

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Easy to use interface

Powerful automation capabilities

Robust knowledge base

Omnichannel support

Customizable workflows

Cons

Can be pricey for smaller teams

Mobile app needs improvement

Setup and configuration can be complex initially


Trellis Desk

Trellis Desk

Trellis Desk is a visual project management and collaboration tool that allows teams to plan, track, and manage work in one visual space. It provides customizable project views, automated workflows, and integrations with popular productivity tools.

Categories:
visual project-management collaboration planning tracking workflows integrations

Trellis Desk Features

  1. Customizable project views (Kanban, Gantt, Calendar, etc.)
  2. Automated workflows and custom templates
  3. Integrations with tools like Slack, Google Calendar, and Dropbox
  4. Collaborative features like real-time updates, comments, and file sharing
  5. Reporting and analytics to track project progress and team performance

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and visually appealing interface

Flexible project management capabilities

Streamlines team collaboration and communication

Extensive integration options with other productivity tools

Cons

Limited free plan with limited features

Steep learning curve for complex project management

Pricing can be expensive for larger teams or enterprises