Dialpad vs Phone.com

Struggling to choose between Dialpad and Phone.com? Both products offer unique advantages, making it a tough decision.

Dialpad is a Social & Communications solution with tags like voip, cloudbased, call-center, autoattendant, call-routing, voicemail-transcription, sms, salesforce-integration, office-365-integration.

It boasts features such as Cloud-based phone system, Auto-attendants, Call routing, Voicemail transcription, SMS messaging, Integrations with CRM and productivity apps and pros including Easy to set up and use, Scalable - add users as needed, Lower cost than traditional phone systems, Remote teams can collaborate easily, Transcribed voicemails increase productivity.

On the other hand, Phone.com is a Business & Commerce product tagged with voip, phone-system, cloudbased, call-forwarding, voicemail, mobility, analytics, auto-attendant.

Its standout features include Cloud-based phone system, VoIP calling, Call forwarding, Voicemail, Mobility features, Analytics, Auto attendants, and it shines with pros like Easy to set up and use, Scalable, Cost-effective, Reliable call quality, Good customer support, Many features included.

Feature	Dialpad	Phone.com
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

Dialpad

Description: Dialpad is a cloud-based business phone system and call center software. It provides features like auto-attendants, call routing, voicemail transcriptions, SMS, and integrations with business apps like Salesforce and Office 365.

Phone.com

Description: Phone.com is a cloud-based business phone service provider. It offers VoIP phone systems to SMBs and enterprises, including features like call forwarding, voicemail, mobility, analytics, and auto attendants.

Key Features Comparison

Dialpad Features

• Cloud-based phone system
• Auto-attendants
• Call routing
• Voicemail transcription
• SMS messaging
• Integrations with CRM and productivity apps

Phone.com Features

• Cloud-based phone system
• VoIP calling
• Call forwarding
• Voicemail
• Mobility features
• Analytics
• Auto attendants

Pros & Cons Analysis

Dialpad

Pros

• Easy to set up and use
• Scalable - add users as needed
• Lower cost than traditional phone systems
• Remote teams can collaborate easily
• Transcribed voicemails increase productivity

Cons

• Dependency on internet connection
• Limitations for large call centers
• Lack of extensive customization options
• Sound quality issues occasionally

Phone.com

Pros

• Easy to set up and use
• Scalable
• Cost-effective
• Reliable call quality
• Good customer support
• Many features included

Cons

• Can have audio issues
• Some features cost extra
• Might not work with some analog phones
• Requires good internet connection

Pricing Comparison

Dialpad

• Freemium
• Subscription-Based

Phone.com

• Subscription-Based