Dialpad
Dialpad is a cloud-based business phone system and call center software. It provides features like auto-attendants, call routing, voicemail transcriptions, SMS, and integrations with business apps like Salesforce and Office 365.
voip
cloudbased
call-center
autoattendant
call-routing
voicemail-transcription
sms
salesforce-integration
office-365-integration
Dialpad: Cloud-Based Business Phone Systems
Dialpad is a cloud-based business phone system and call center software. It provides features like auto-attendants, call routing, voicemail transcriptions, SMS, and integrations with business apps like Salesforce and Office 365.
What is Dialpad?
Dialpad is a cloud-based business phone system and call center software designed to improve productivity and collaboration. It works on any device through an easy-to-use web and mobile app interface.
Key features of Dialpad include:
- Auto attendants and interactive voice response to route calls
- Voicemail transcription so you never miss an important message
- SMS capabilities to engage customers from one unified platform
- Advanced call routing and management options for contact centers
- Real-time call coaching and call monitoring for quality assurance
- Robust analytics and reporting on call metrics
- Integrations with top business apps like Salesforce, Office 365, G Suite and Slack
Dialpad utilizes a reliable, global VoIP network for crystal clear call quality. As a cloud service, it's flexible for businesses of any size or industry. It can be up and running quickly with no on-premise hardware to install.
Dialpad aims to make unified communications smooth and convenient for increasing productivity. Its focus rests on an intuitive user interface to enhance collaboration across distributed teams and mobile workers.
Dialpad Features
Features
- Cloud-based phone system
- Auto-attendants
- Call routing
- Voicemail transcription
- SMS messaging
- Integrations with CRM and productivity apps
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Scalable - add users as needed
Lower cost than traditional phone systems
Remote teams can collaborate easily
Transcribed voicemails increase productivity
Cons
Dependency on internet connection
Limitations for large call centers
Lack of extensive customization options
Sound quality issues occasionally
Official Links
The Best Dialpad Alternatives
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