Aircall
Aircall is a cloud-based phone system and call center software designed for small and medium businesses. It allows companies to set up a virtual PBX, manage multiple phone numbers, create interactive voice menus for callers, and integrate call and text functionalities with popula
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Aircall: Cloud-Based Phone System
Aircall is a cloud-based phone system and call center software designed for small and medium businesses. It allows companies to set up a virtual PBX, manage multiple phone numbers, create interactive voice menus for callers, and integrate call and text functionalities with popular business tools like CRM platforms, helpdesk software, and more.
What is Aircall?
Aircall is a cloud-based phone system and call center software designed for small and medium businesses. It provides an array of communication tools to help companies interact with their customers across multiple channels.
Some of the key features Aircall offers include:
- Cloud PBX system to manage call routing, IVRs, call queues, hold music, conference calls, call transfers and more
- Auto attendant with interactive voice menus and caller options to provide self-service to customers
- Multiple local and toll-free phone numbers to establish a professional business phone identity
- Call forwarding rules based on time of day, caller ID, wait times and more for intelligent call handling
- Call and SMS tools like click to call, SMS campaigns, mass texting, shared inboxes
- Integrations with popular business apps like Salesforce, Zendesk, Intercom, Slack and more for complete visibility
- Real-time custom and canned reports on call volumes, wait times, agent productivity and other call center KPIs
- Call recording for quality assurance and dispute resolution
- Mobile apps allow remote teams to make/receive calls and texts
Aircall is designed as an end-to-end calling solution for modern businesses. Its easy setup, configuration options and deep integrations provide the tools for small customer service, sales and support teams to deliver best-in-class caller experiences.
Aircall Features
Features
- Cloud-based phone system and call center software
- Virtual PBX setup
- Manage multiple phone numbers
- Interactive voice menus for callers
- Integrations with CRM, helpdesk, and other business tools
Pricing
- Subscription-Based
Pros
Easy to set up and use
Scalable for growing businesses
Robust call management features
Seamless integrations with popular business software
Cons
Limited customization options
Pricing can be expensive for small businesses
Limited international coverage in some regions
Official Links
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