What is Talkroute?
Talkroute is a cloud-based call center software designed for modern business needs. It enables companies to set up call centers quickly without requiring expensive on-premise hardware or installations.
Key features of Talkroute include:
- Automatic call distribution - Intelligently routes incoming calls to available agents
- Interactive voice response (IVR) - Helps direct callers to the right department with menu prompts
- Call recording - Records calls for quality assurance and training purposes
- Real-time analytics - Provides insights into call volumes, wait times, agent performance and more
- Flexible pricing plans - Offers usage-based monthly plans to suit different business needs
- Easy integration - Integrates seamlessly with popular business tools like Salesforce, Zendesk etc through APIs
- Scalability - Cloud-based infrastructure allows the system to scale smoothly as per business needs
With an intuitive drag-and-drop call flow builder, Talkroute makes it easy for businesses to set up, manage and analyze their call center without needing specialized technical resources. The provider offers 24/7 customer support as well as periodic feature additions and optimizations.