Talkroute
Talkroute is a cloud-based call center software that provides features like automatic call distribution, interactive voice response, call recording, call analytics, and more. It enables businesses to set up call centers quickly without expensive hardware.
cloudbased
call-routing
call-distribution
interactive-voice-response
call-recording
call-analytics
Talkroute: Cloud-Based Call Center Software
Talkroute offers automatic call distribution, IVR, call recording, analytics, and more to set up call centers quickly without hardware costs
What is Talkroute?
Talkroute is a cloud-based call center software designed for modern business needs. It enables companies to set up call centers quickly without requiring expensive on-premise hardware or installations.
Key features of Talkroute include:
- Automatic call distribution - Intelligently routes incoming calls to available agents
- Interactive voice response (IVR) - Helps direct callers to the right department with menu prompts
- Call recording - Records calls for quality assurance and training purposes
- Real-time analytics - Provides insights into call volumes, wait times, agent performance and more
- Flexible pricing plans - Offers usage-based monthly plans to suit different business needs
- Easy integration - Integrates seamlessly with popular business tools like Salesforce, Zendesk etc through APIs
- Scalability - Cloud-based infrastructure allows the system to scale smoothly as per business needs
With an intuitive drag-and-drop call flow builder, Talkroute makes it easy for businesses to set up, manage and analyze their call center without needing specialized technical resources. The provider offers 24/7 customer support as well as periodic feature additions and optimizations.
Talkroute Features
Features
- Automatic call distribution
- Interactive voice response (IVR)
- Call recording
- Call analytics
- Cloud-based
- Easy setup without hardware
- Integrations with CRM and helpdesk software
Pricing
- Subscription-Based
Pros
Cloud-based, so no hardware needed
Easy and quick setup
Scalable
Good call analytics
Affordable pricing
Cons
Limited customization options
No video conferencing
Third-party integrations can be limited
Official Links
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