Sonetel

Sonetel

Sonetel is a cloud-based call center and phone system software. It provides features like unlimited calling, IVR menus, call recording, real-time analytics, and integration with CRM platforms. Sonetel aims to be an affordable and easy-to-use solution for small businesses.
Sonetel screenshot

Sonetel: Cloud-Based Call Center and Phone System Software

Unlimited calling, IVR menus, call recording, real-time analytics, CRM integration, and affordable, easy-to-use solution for small businesses - Sonetel offers it all.

What is Sonetel?

Sonetel is a cloud-based call center and business phone system designed for small and medium sized companies. It works on any device and eliminates the need for costly on-premise PBX hardware. Key features of Sonetel include:

  • Unlimited calling to over 40 countries
  • Interactive voice response (IVR) menus and auto-attendants
  • Call recording for quality control
  • Real-time analytics and reports
  • Omnichannel contact center capabilities
  • CRM integrations with platforms like Salesforce and Zoho
  • Customizable caller experiences

Sonetel focuses on providing an intuitive interface and affordable pricing, making advanced phone system features accessible for small business budgets. The platform scales to support distributed teams and remote work. It offers easy setup, configuration wizards, and good customer support. Overall, Sonetel is a reliable, cloud-based phone solution for SMBs looking to upgrade outdated systems or get started with a new business phone service.

Sonetel Features

Features

  1. Unlimited calling
  2. IVR menus
  3. Call recording
  4. Real-time analytics
  5. CRM integration

Pricing

  • Subscription-Based

Pros

Affordable pricing

Easy to use interface

Scalable

Good call quality

Cons

Limited customization options

No video conferencing

Third-party integrations can be buggy

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