SendHub
SendHub is a cloud-based call center and phone system designed for small businesses. It provides features like call routing, IVR menus, call recording, real-time analytics, and integrations with CRM platforms.
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phone-system
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SendHub: Cloud-Based Call Center & Phone System
Cloud-based call center and phone system for small businesses, featuring call routing, IVR menus, call recording, real-time analytics, and CRM integrations.
What is SendHub?
SendHub is a cloud-based call center and business phone system designed for small and medium sized companies. It aims to provide an all-in-one platform with call routing, interactive voice response (IVR) menus, call recording, real-time analytics, and integrations with popular CRM platforms like Salesforce and Zendesk.
Some key features of SendHub include:
- Automatic call distribution (ACD) for routing calls to the right agents
- Customizable IVR menus and greetings for self-service and call overflow
- Real-time and historical reporting to analyze call metrics
- Call barging and whisper for agent coaching
- Voicemail transcription for easier message management
- Salesforce, Zendesk, and other CRM integrations
- Mobile apps so agents can manage calls on the go
SendHub is designed to scale along with a growing business while remaining affordable and easy to manage compared to more complex on-premise phone systems. It suits small customer service, sales, and support teams that want a full-featured call center solution in the cloud.
SendHub Features
Features
- Cloud-based phone system
- Call routing
- IVR menus
- Call recording
- Real-time analytics
- CRM integrations
Pricing
- Subscription-Based
Pros
Easy to set up and use
Scalable
Affordable pricing
Good call quality
Lots of features included
Cons
Limited customization options
No video conferencing
Support could be better
Some features cost extra
Official Links
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