What is CallJoy?
CallJoy is a cloud-based phone system designed specifically for small business teams. It works by rerouting calls from a business's existing phone number to the CallJoy platform, where calls can be intelligently routed, recorded, and integrated with other business software.
Key features of CallJoy include:
- Smart call routing rules - Calls can be sent to specific people or teams, put into callable queues, or go to customized interactive voice menus
- Voicemail and voicemail transcription - Voicemails are recorded, transcribed, and sent to inboxes
- Real-time call analytics dashboard - See how many calls are coming in, wait times, unanswered calls etc.
- CRM, helpdesk, calendar, and SMS integrations - Sync key data across business software to simplify customer and prospect interactions
Pricing starts at $39 per month per user. CallJoy positions itself as an affordable customer service software for small teams and as a modern business phone system alternative to legacy on-premise PBX systems.