CallJoy
CallJoy is a phone system designed for small businesses. It provides features like call routing, voicemail, call analytics, and integrations with CRM platforms. CallJoy aims to make professional phone support more accessible for small teams.
call-routing
voicemail
call-analytics
crm-integration
small-business-phone-system
CallJoy: Professional Phone Support for Small Businesses
A phone system designed to streamline call routing, voicemail, and analytics, with CRM integrations for small businesses seeking accessible professional phone support
What is CallJoy?
CallJoy is a cloud-based phone system designed specifically for small business teams. It works by rerouting calls from a business's existing phone number to the CallJoy platform, where calls can be intelligently routed, recorded, and integrated with other business software.
Key features of CallJoy include:
- Smart call routing rules - Calls can be sent to specific people or teams, put into callable queues, or go to customized interactive voice menus
- Voicemail and voicemail transcription - Voicemails are recorded, transcribed, and sent to inboxes
- Real-time call analytics dashboard - See how many calls are coming in, wait times, unanswered calls etc.
- CRM, helpdesk, calendar, and SMS integrations - Sync key data across business software to simplify customer and prospect interactions
Pricing starts at $39 per month per user. CallJoy positions itself as an affordable customer service software for small teams and as a modern business phone system alternative to legacy on-premise PBX systems.
CallJoy Features
Features
- Cloud-based phone system
- Call routing
- Voicemail
- IVR menus
- Call analytics
- CRM integrations
- Mobile app
- Team collaboration
- Auto attendant
- Number provisioning
- Toll-free numbers
- Local numbers
- Call recording
- Visual voicemail
- Call whisper
- Call transfer
- Conference calling
- Call queues
- Ring groups
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Intuitive interface
Affordable pricing
Good call quality
Helpful features for small teams
Integrates with popular business apps
Flexible call routing options
Detailed call analytics
Good customer support
Cons
Limited customization options
No video conferencing
Third-party integrations can be buggy
Mobile app needs work
Some features cost extra
Official Links
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