Discourse vs Get Satisfaction

Struggling to choose between Discourse and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

Discourse is a Social & Communications solution with tags like opensource, discussion, communities, organizations, conversations, teams, categories, tags, private-messages, notifications.

It boasts features such as Topic-focused discussions, Real-time notifications, Private messaging, User roles and permissions, Mobile app, Categories and tags, Search, Moderation tools, Custom theming, Plugins and integrations and pros including Open source and self-hosted, Active development community, Feature rich out of the box, Good performance at scale, Extensive theming and branding options, Robust moderation and admin tools.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	Discourse	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Social & Communications	Online Services

Product Overview

Discourse

Description: Discourse is an open-source discussion platform built for modern communities and organizations. It enables fluid conversations across teams with features like categories, tags, private messages, and real-time notifications.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

Discourse Features

• Topic-focused discussions
• Real-time notifications
• Private messaging
• User roles and permissions
• Mobile app
• Categories and tags
• Search
• Moderation tools
• Custom theming
• Plugins and integrations

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

Discourse

Pros

• Open source and self-hosted
• Active development community
• Feature rich out of the box
• Good performance at scale
• Extensive theming and branding options
• Robust moderation and admin tools

Cons

• Can be resource intensive to self-host
• Steeper learning curve than some forums
• Limitations with native mobile apps
• Less flexible than custom developed solutions

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

Discourse

• Open Source

Get Satisfaction

• Freemium
• Subscription-Based