EasyCall Phone Call Center vs goyaPhone

Struggling to choose between EasyCall Phone Call Center and goyaPhone? Both products offer unique advantages, making it a tough decision.

EasyCall Phone Call Center is a Business & Commerce solution with tags like call-center, cloudbased, inbound-calling, outbound-calling, ivr, call-recording, analytics, omnichannel, crm-integration.

It boasts features such as Inbound and outbound calling, IVR (Interactive Voice Response) menus, Call recording, Analytics and reporting, Omnichannel support (voice, email, chat, etc.), CRM integrations and pros including Cloud-based solution for easy deployment and scalability, Comprehensive call center features in a single platform, Integrations with popular CRM systems, Customizable IVR menus for improved customer experience.

On the other hand, goyaPhone is a Social & Communications product tagged with voip, messaging, video-calling, voice-calling, instant-messaging.

Its standout features include VoIP calling, Video calling, Instant messaging, Cross-platform availability, and it shines with pros like Free voice and video calls, Easy to use interface, Works across multiple devices, Instant messaging.

Feature	EasyCall Phone Call Center	goyaPhone
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications

Product Overview

EasyCall Phone Call Center

Description: EasyCall Phone Call Center is a cloud-based call center software solution that provides features for inbound/outbound calling, IVR menus, call recording, analytics, and more. It offers omnichannel support and integrations with popular CRM platforms.

goyaPhone

Description: goyaPhone is a user-friendly VoIP calling and messaging app for smartphones and computers. It allows free voice and video calls as well as instant messaging between goyaPhone users.

Key Features Comparison

EasyCall Phone Call Center Features

• Inbound and outbound calling
• IVR (Interactive Voice Response) menus
• Call recording
• Analytics and reporting
• Omnichannel support (voice, email, chat, etc.)
• CRM integrations

goyaPhone Features

• VoIP calling
• Video calling
• Instant messaging
• Cross-platform availability

Pros & Cons Analysis

EasyCall Phone Call Center

Pros

• Cloud-based solution for easy deployment and scalability
• Comprehensive call center features in a single platform
• Integrations with popular CRM systems
• Customizable IVR menus for improved customer experience

Cons

• Potential learning curve for users unfamiliar with call center software
• Pricing may be higher compared to basic phone systems
• Dependent on stable internet connectivity for cloud-based operations

goyaPhone

Pros

• Free voice and video calls
• Easy to use interface
• Works across multiple devices
• Instant messaging

Cons

• Requires both parties to have goyaPhone installed
• Voice and video quality depends on internet connection speed
• Limited features compared to paid options

Pricing Comparison

EasyCall Phone Call Center

• Subscription-Based

goyaPhone

• Freemium