Elastix vs FreeSENTRAL

Struggling to choose between Elastix and FreeSENTRAL? Both products offer unique advantages, making it a tough decision.

Elastix is a Network & Admin solution with tags like unified-communications, ip-pbx, voip, open-source.

It boasts features such as IP PBX for VoIP calls, Voicemail, Call conferencing, Call recording, Fax server, Instant messaging, Presence management, Email server, CRM integration and pros including Open source and free, Built on proven open source components like Asterisk, Supports a wide range of telephony features, Easy to install and manage, Scalable for small to large deployments.

On the other hand, FreeSENTRAL is a Business & Commerce product tagged with opensource, itsm, help-desk, asset-management, change-management.

Its standout features include Asset management, Help desk ticketing, Change management, Incident management, Problem management, Configuration management, Knowledge base, Reporting and dashboards, and it shines with pros like Free and open source, Comprehensive feature set for an ITSM tool, Customizable and extensible, Good community support.

Feature	Elastix	FreeSENTRAL
Overall Score	N/A	N/A
Primary Category	Network & Admin	Business & Commerce

Product Overview

Elastix

Description: Elastix is an open source unified communications server software that combines IP PBX, email, IM, faxing, and collaboration features. It is built on top of free open source software like Asterisk, HylaFAX, Openfire, and Postfix.

FreeSENTRAL

Description: FreeSENTRAL is an open-source IT service management software. It includes features like asset management, help desk ticketing, change management, and more. FreeSENTRAL aims to provide a free alternative to paid ITSM tools like ServiceNow and BMC Remedy.

Key Features Comparison

Elastix Features

• IP PBX for VoIP calls
• Voicemail
• Call conferencing
• Call recording
• Fax server
• Instant messaging
• Presence management
• Email server
• CRM integration

FreeSENTRAL Features

• Asset management
• Help desk ticketing
• Change management
• Incident management
• Problem management
• Configuration management
• Knowledge base
• Reporting and dashboards

Pros & Cons Analysis

Elastix

Pros

• Open source and free
• Built on proven open source components like Asterisk
• Supports a wide range of telephony features
• Easy to install and manage
• Scalable for small to large deployments

Cons

• Limited official support options
• Requires technical expertise to setup and manage
• Not as feature rich as some commercial UC solutions
• Fragmented ecosystem of addons and integrations

FreeSENTRAL

Pros

• Free and open source
• Comprehensive feature set for an ITSM tool
• Customizable and extensible
• Good community support

Cons

• Less polished UI than paid options
• Limited native mobile apps
• Can be complex to set up and manage
• Lacks some advanced ITSM features

Pricing Comparison

Elastix

• Open Source

FreeSENTRAL

• Open Source