Elastix vs RingCentral Engage Digital

Struggling to choose between Elastix and RingCentral Engage Digital? Both products offer unique advantages, making it a tough decision.

Elastix is a Network & Admin solution with tags like unified-communications, ip-pbx, voip, open-source.

It boasts features such as IP PBX for VoIP calls, Voicemail, Call conferencing, Call recording, Fax server, Instant messaging, Presence management, Email server, CRM integration and pros including Open source and free, Built on proven open source components like Asterisk, Supports a wide range of telephony features, Easy to install and manage, Scalable for small to large deployments.

On the other hand, RingCentral Engage Digital is a Social & Communications product tagged with messaging, chatbots, social-media-management.

Its standout features include Omnichannel engagement, Live chat, Chatbots, Social media management, Team inbox, Real-time analytics, and it shines with pros like Integrates multiple channels, Easy to use interface, Chatbot builder, Social media integration, Team collaboration features, Powerful analytics.

Feature	Elastix	RingCentral Engage Digital
Overall Score	N/A	N/A
Primary Category	Network & Admin	Social & Communications

Product Overview

Elastix

Description: Elastix is an open source unified communications server software that combines IP PBX, email, IM, faxing, and collaboration features. It is built on top of free open source software like Asterisk, HylaFAX, Openfire, and Postfix.

RingCentral Engage Digital

Description: RingCentral Engage Digital is a digital customer engagement platform that allows businesses to have conversations with customers across multiple digital channels. It provides tools for digital messaging, chatbots, and social media management.

Key Features Comparison

Elastix Features

• IP PBX for VoIP calls
• Voicemail
• Call conferencing
• Call recording
• Fax server
• Instant messaging
• Presence management
• Email server
• CRM integration

RingCentral Engage Digital Features

• Omnichannel engagement
• Live chat
• Chatbots
• Social media management
• Team inbox
• Real-time analytics

Pros & Cons Analysis

Elastix

Pros

• Open source and free
• Built on proven open source components like Asterisk
• Supports a wide range of telephony features
• Easy to install and manage
• Scalable for small to large deployments

Cons

• Limited official support options
• Requires technical expertise to setup and manage
• Not as feature rich as some commercial UC solutions
• Fragmented ecosystem of addons and integrations

RingCentral Engage Digital

Pros

• Integrates multiple channels
• Easy to use interface
• Chatbot builder
• Social media integration
• Team collaboration features
• Powerful analytics

Cons

• Can be pricey for small businesses
• Steep learning curve for advanced features
• Limitations for some social media platforms
• No native video chat
• Third-party integrations can be limited

Pricing Comparison

Elastix

• Open Source

RingCentral Engage Digital

• Subscription-Based