EMC Support vs Procera Networks

Struggling to choose between EMC Support and Procera Networks? Both products offer unique advantages, making it a tough decision.

EMC Support is a System & Hardware solution with tags like monitoring, troubleshooting, diagnostics, upgrades, patches, maintenance.

It boasts features such as Remote monitoring and management of EMC storage systems, Automated alerts and notifications for hardware/software issues, Knowledgebase access for self-help troubleshooting, Case logging and tracking for technical support, Software upgrades, patches and updates, Hardware replacement part dispatch, On-site support dispatch and pros including Comprehensive support for full lifecycle of EMC products, Fast response times and priority access to technical experts, Proactive monitoring prevents issues and downtime, Knowledgebase enables self-service for common problems, Keeps EMC systems up-to-date and compliant.

On the other hand, Procera Networks is a Network & Admin product tagged with traffic-management, network-intelligence, policy-enforcement.

Its standout features include Network visibility and analytics, Traffic management and shaping, Subscriber-aware policies, Congestion management, Application identification and control, Network optimization, and it shines with pros like Detailed network analytics and reporting, Granular traffic control and prioritization, Improves quality of service and customer experience, Optimizes network utilization and efficiency, Identifies and manages bandwidth-hungry applications, Easy to deploy and integrate.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

EMC Support

EMC Support

EMC Support is a software tool offered by Dell EMC to help customers manage and maintain their EMC data storage systems. It provides monitoring, troubleshooting, diagnostics, upgrades, patches and other maintenance capabilities.

Categories:
monitoring troubleshooting diagnostics upgrades patches maintenance

EMC Support Features

  1. Remote monitoring and management of EMC storage systems
  2. Automated alerts and notifications for hardware/software issues
  3. Knowledgebase access for self-help troubleshooting
  4. Case logging and tracking for technical support
  5. Software upgrades, patches and updates
  6. Hardware replacement part dispatch
  7. On-site support dispatch

Pricing

  • Subscription-Based

Pros

Comprehensive support for full lifecycle of EMC products

Fast response times and priority access to technical experts

Proactive monitoring prevents issues and downtime

Knowledgebase enables self-service for common problems

Keeps EMC systems up-to-date and compliant

Cons

Requires annual contract fee based on storage capacity

May not cover issues caused by non-EMC components

Limited support for older legacy EMC products


Procera Networks

Procera Networks

Procera Networks is a company that provides network intelligence and traffic management solutions for broadband, mobile, and cable network operators. Their products help providers monitor traffic, enforce policies, and improve the quality of service for subscribers.

Categories:
traffic-management network-intelligence policy-enforcement

Procera Networks Features

  1. Network visibility and analytics
  2. Traffic management and shaping
  3. Subscriber-aware policies
  4. Congestion management
  5. Application identification and control
  6. Network optimization

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Detailed network analytics and reporting

Granular traffic control and prioritization

Improves quality of service and customer experience

Optimizes network utilization and efficiency

Identifies and manages bandwidth-hungry applications

Easy to deploy and integrate

Cons

Can be complex to configure and manage

Requires additional hardware or virtual appliances

Limited flexibility compared to open-source options

Vendor lock-in