EMC Support vs Procera Networks

Struggling to choose between EMC Support and Procera Networks? Both products offer unique advantages, making it a tough decision.

EMC Support is a System & Hardware solution with tags like monitoring, troubleshooting, diagnostics, upgrades, patches, maintenance.

It boasts features such as Remote monitoring and management of EMC storage systems, Automated alerts and notifications for hardware/software issues, Knowledgebase access for self-help troubleshooting, Case logging and tracking for technical support, Software upgrades, patches and updates, Hardware replacement part dispatch, On-site support dispatch and pros including Comprehensive support for full lifecycle of EMC products, Fast response times and priority access to technical experts, Proactive monitoring prevents issues and downtime, Knowledgebase enables self-service for common problems, Keeps EMC systems up-to-date and compliant.

On the other hand, Procera Networks is a Network & Admin product tagged with traffic-management, network-intelligence, policy-enforcement.

Its standout features include Network visibility and analytics, Traffic management and shaping, Subscriber-aware policies, Congestion management, Application identification and control, Network optimization, and it shines with pros like Detailed network analytics and reporting, Granular traffic control and prioritization, Improves quality of service and customer experience, Optimizes network utilization and efficiency, Identifies and manages bandwidth-hungry applications, Easy to deploy and integrate.

Feature	EMC Support	Procera Networks
Overall Score	N/A	N/A
Primary Category	System & Hardware	Network & Admin

Product Overview

EMC Support

Description: EMC Support is a software tool offered by Dell EMC to help customers manage and maintain their EMC data storage systems. It provides monitoring, troubleshooting, diagnostics, upgrades, patches and other maintenance capabilities.

Procera Networks

Description: Procera Networks is a company that provides network intelligence and traffic management solutions for broadband, mobile, and cable network operators. Their products help providers monitor traffic, enforce policies, and improve the quality of service for subscribers.

Key Features Comparison

EMC Support Features

• Remote monitoring and management of EMC storage systems
• Automated alerts and notifications for hardware/software issues
• Knowledgebase access for self-help troubleshooting
• Case logging and tracking for technical support
• Software upgrades, patches and updates
• Hardware replacement part dispatch
• On-site support dispatch

Procera Networks Features

• Network visibility and analytics
• Traffic management and shaping
• Subscriber-aware policies
• Congestion management
• Application identification and control
• Network optimization

Pros & Cons Analysis

EMC Support

Pros

• Comprehensive support for full lifecycle of EMC products
• Fast response times and priority access to technical experts
• Proactive monitoring prevents issues and downtime
• Knowledgebase enables self-service for common problems
• Keeps EMC systems up-to-date and compliant

Cons

• Requires annual contract fee based on storage capacity
• May not cover issues caused by non-EMC components
• Limited support for older legacy EMC products

Procera Networks

Pros

• Detailed network analytics and reporting
• Granular traffic control and prioritization
• Improves quality of service and customer experience
• Optimizes network utilization and efficiency
• Identifies and manages bandwidth-hungry applications
• Easy to deploy and integrate

Cons

• Can be complex to configure and manage
• Requires additional hardware or virtual appliances
• Limited flexibility compared to open-source options
• Vendor lock-in

Pricing Comparison

EMC Support

• Subscription-Based

Procera Networks

• Subscription-Based
• Pay-As-You-Go