EMC Support
EMC Support: Software Tool for Managing EMC Data Storage Systems
EMC Support is a software tool offered by Dell EMC to help customers manage and maintain their EMC data storage systems. It provides monitoring, troubleshooting, diagnostics, upgrades, patches and other maintenance capabilities.
What is EMC Support?
EMC Support is a comprehensive software suite offered by Dell EMC to help customers effectively manage, monitor, and maintain EMC storage systems and products. It provides a variety of capabilities including:
- 24/7 remote monitoring and diagnostics to proactively identify potential issues
- Automated case creation and parts dispatch when hardware issues occur
- Software upgrades, patches, and updates
- Access to EMC technical support engineers for troubleshooting help
- Reporting and analytics about system health, performance, capacity, etc.
- Tools for storage capacity planning and modeling
EMC Support helps ensure high availability and performance of critical storage infrastructure. With customizable support levels, customers can choose the level of proactive and reactive support needed for their business. It is administered through a centralized, web-based console for simplicity. Support extends across various EMC products including PowerMax, XtremIO, Unity, PowerStore, and Dell EMC PowerEdge servers.
EMC Support Features
Features
- Remote monitoring and management of EMC storage systems
- Automated alerts and notifications for hardware/software issues
- Knowledgebase access for self-help troubleshooting
- Case logging and tracking for technical support
- Software upgrades, patches and updates
- Hardware replacement part dispatch
- On-site support dispatch
Pricing
- Subscription-Based
Pros
Cons
Official Links
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