FieldAware vs Kickserv

Struggling to choose between FieldAware and Kickserv? Both products offer unique advantages, making it a tough decision.

FieldAware is a Business & Commerce solution with tags like scheduling, dispatching, work-orders, inventory-management, route-optimization, custom-forms, collaboration, reporting.

It boasts features such as Work order management, Scheduling and dispatching, Route optimization, Inventory management, Customizable forms, Real-time tracking, Collaboration tools, Reporting and analytics and pros including Intuitive interface, Comprehensive feature set for field service, Flexible scheduling options, Good mobile app, Integrates with QuickBooks.

On the other hand, Kickserv is a Business & Commerce product tagged with ticket-management, knowledge-base, live-chat.

Its standout features include Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports, and it shines with pros like Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

Feature	FieldAware	Kickserv
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

FieldAware

Description: FieldAware is a field service management software that helps field service companies schedule jobs, dispatch technicians, track work orders, and manage inventory. It offers route optimization, customizable forms, collaboration tools, and reporting.

Kickserv

Description: Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Key Features Comparison

FieldAware Features

• Work order management
• Scheduling and dispatching
• Route optimization
• Inventory management
• Customizable forms
• Real-time tracking
• Collaboration tools
• Reporting and analytics

Kickserv Features

• Ticket management
• Knowledge base
• Live chat
• Open API
• Email piping
• Canned responses
• SLA policies
• Help desk reports

Pros & Cons Analysis

FieldAware

Pros

• Intuitive interface
• Comprehensive feature set for field service
• Flexible scheduling options
• Good mobile app
• Integrates with QuickBooks

Cons

• Can be pricey for smaller teams
• Limited customization options
• Third-party integrations cost extra
• Steep learning curve

Kickserv

Pros

• Free and open source
• Easy to set up and use
• Good basic feature set
• Integrates with many apps
• Self-hosted

Cons

• Limited customization
• No advanced reporting
• No phone support
• Limited user roles and permissions

Pricing Comparison

FieldAware

• Subscription-Based
• Custom Pricing

Kickserv

• Open Source