Kickserv
Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.
ticket-management
knowledge-base
live-chat
Kickserv: Open-Source Customer Support Software for Small Businesses
Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.
What is Kickserv?
Kickserv is an open-source customer support software designed specifically for small businesses and startups. It provides a suite of features to help companies deliver excellent customer service and support.
Key features of Kickserv include:
- Ticket Management - Customers can submit support tickets via email or through a web-based form. Agents can view, assign, and respond to tickets. There is also functionality for internal notes, priorities, statuses, and more.
- Knowledge Base - An online knowledge base allows companies to document solutions to common questions and issues. This reduces repetitive support inquiries.
- Live Chat - Agents can have real-time text conversations with customers who need assistance. This creates a personalized customer experience.
- User Portal - Customers can track ticket status, browse the knowledge base, and contact support easily through their own user portal.
- Reports & Analytics - View real-time and historical data on ticket volume, resolution times, agent workload, and more to improve support operations.
Designed to be user-friendly and flexible, Kickserv allows small teams to deliver support through multiple channels without the complexity and cost of enterprise systems. The open-source model provides complete customization as teams scale up.
Kickserv Features
Features
- Ticket management
- Knowledge base
- Live chat
- Open API
- Email piping
- Canned responses
- SLA policies
- Help desk reports
Pricing
- Open Source
Pros
Free and open source
Easy to set up and use
Good basic feature set
Integrates with many apps
Self-hosted
Cons
Limited customization
No advanced reporting
No phone support
Limited user roles and permissions
Official Links
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