Fieldax - Field Service Management vs Kickserv

Struggling to choose between Fieldax - Field Service Management and Kickserv? Both products offer unique advantages, making it a tough decision.

Fieldax - Field Service Management is a Business & Commerce solution with tags like field-service, work-order-management, job-scheduling, route-optimization, inventory-management, technician-management, invoicing.

It boasts features such as Cloud-based field service management software, Scheduling jobs and managing field teams, Asset and inventory tracking, Invoicing and billing, Route optimization, Customizable forms and checklists, Mobile access for technicians, Real-time reporting and pros including Comprehensive field service management solution, Cloud-based for easy access and scalability, Mobile functionality for field technicians, Customizable to fit specific business needs, Streamlines operations and improves efficiency.

On the other hand, Kickserv is a Business & Commerce product tagged with ticket-management, knowledge-base, live-chat.

Its standout features include Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports, and it shines with pros like Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Fieldax - Field Service Management

Fieldax - Field Service Management

Fieldax is a cloud-based field service management software designed to help field service companies schedule jobs, manage teams and field staff, track assets and inventory, and invoice customers. It includes route optimization, customizable forms and checklists, mobile access for technicians, and real-time reporting.

Categories:
field-service work-order-management job-scheduling route-optimization inventory-management technician-management invoicing

Fieldax - Field Service Management Features

  1. Cloud-based field service management software
  2. Scheduling jobs and managing field teams
  3. Asset and inventory tracking
  4. Invoicing and billing
  5. Route optimization
  6. Customizable forms and checklists
  7. Mobile access for technicians
  8. Real-time reporting

Pricing

  • Subscription-Based

Pros

Comprehensive field service management solution

Cloud-based for easy access and scalability

Mobile functionality for field technicians

Customizable to fit specific business needs

Streamlines operations and improves efficiency

Cons

Pricing may be expensive for smaller businesses

Learning curve for users unfamiliar with the system

Limited integration options with other software


Kickserv

Kickserv

Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Categories:
ticket-management knowledge-base live-chat

Kickserv Features

  1. Ticket management
  2. Knowledge base
  3. Live chat
  4. Open API
  5. Email piping
  6. Canned responses
  7. SLA policies
  8. Help desk reports

Pricing

  • Open Source

Pros

Free and open source

Easy to set up and use

Good basic feature set

Integrates with many apps

Self-hosted

Cons

Limited customization

No advanced reporting

No phone support

Limited user roles and permissions