Service CRM vs Kickserv

Struggling to choose between Service CRM and Kickserv? Both products offer unique advantages, making it a tough decision.

Service CRM is a Business & Commerce solution with tags like crm, ticketing, resource-planning, customer-portal.

It boasts features such as Ticketing system, Resource planning and scheduling, Customer portal, Workflow automation, Reporting and analytics, Mobile app, Integrations with other business tools and pros including Streamlines service workflow, Improves customer experience, Enhances team collaboration, Provides real-time visibility into operations, Scalable for growing businesses.

On the other hand, Kickserv is a Business & Commerce product tagged with ticket-management, knowledge-base, live-chat.

Its standout features include Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports, and it shines with pros like Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Service CRM

Service CRM

Service CRM is a customer relationship management platform designed for service-based businesses. It includes features like ticketing, resource planning, customer portal, and more to streamline service workflow.

Categories:
Business & Commerce Customer Relationship Management
crm ticketing resource-planning customer-portal

Service CRM Features

  1. Ticketing system
  2. Resource planning and scheduling
  3. Customer portal
  4. Workflow automation
  5. Reporting and analytics
  6. Mobile app
  7. Integrations with other business tools

Pricing

  • Subscription-Based

Pros

Streamlines service workflow

Improves customer experience

Enhances team collaboration

Provides real-time visibility into operations

Scalable for growing businesses

Cons

Can be complex to set up and configure

May require training for staff

Limited customization options in some plans

Can be more expensive than other CRM solutions

Kickserv

Kickserv

Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Categories:
Business & Commerce Customer Support
ticket-management knowledge-base live-chat

Kickserv Features

  1. Ticket management
  2. Knowledge base
  3. Live chat
  4. Open API
  5. Email piping
  6. Canned responses
  7. SLA policies
  8. Help desk reports

Pricing

  • Open Source

Pros

Free and open source

Easy to set up and use

Good basic feature set

Integrates with many apps

Self-hosted

Cons

Limited customization

No advanced reporting

No phone support

Limited user roles and permissions