SmartField vs Kickserv

Struggling to choose between SmartField and Kickserv? Both products offer unique advantages, making it a tough decision.

SmartField is a Business & Commerce solution with tags like data-collection, field-reporting, contractors, service-providers, photos, sketches, checklists, documents, signatures, measurements.

It boasts features such as Digital field reporting, Photo documentation, Punch lists, Daily logs, Time tracking, Task management, Offline access, Real-time sync, Custom forms, Signature capture, Barcode scanning, Measurements, Sketches, Checklists, Document management, Equipment tracking, Location tracking, User permissions, Data analytics, Integrations and pros including Easy to use interface, Works on mobile and desktop, Real-time data sync, Offline access, Robust feature set, Highly customizable, Integrates with other software, Good for compliance, Saves time on reporting, Improves organization, Centralizes field data.

On the other hand, Kickserv is a Business & Commerce product tagged with ticket-management, knowledge-base, live-chat.

Its standout features include Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports, and it shines with pros like Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

Feature	SmartField	Kickserv
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

SmartField

Description: SmartField is a construction software designed to simplify data collection and field reporting for contractors and service providers. It allows capturing photos, sketches, checklists, documents, signatures, measurements and more.

Kickserv

Description: Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Key Features Comparison

SmartField Features

• Digital field reporting
• Photo documentation
• Punch lists
• Daily logs
• Time tracking
• Task management
• Offline access
• Real-time sync
• Custom forms
• Signature capture
• Barcode scanning
• Measurements
• Sketches
• Checklists
• Document management
• Equipment tracking
• Location tracking
• User permissions
• Data analytics
• Integrations

Kickserv Features

• Ticket management
• Knowledge base
• Live chat
• Open API
• Email piping
• Canned responses
• SLA policies
• Help desk reports

Pros & Cons Analysis

SmartField

Pros

• Easy to use interface
• Works on mobile and desktop
• Real-time data sync
• Offline access
• Robust feature set
• Highly customizable
• Integrates with other software
• Good for compliance
• Saves time on reporting
• Improves organization
• Centralizes field data

Cons

• Can be pricey for very small teams
• Initial setup takes some time
• Missing some niche industry features
• Support could be more responsive
• Functionality overlaps with other software
• Reporting customization is complex

Kickserv

Pros

• Free and open source
• Easy to set up and use
• Good basic feature set
• Integrates with many apps
• Self-hosted

Cons

• Limited customization
• No advanced reporting
• No phone support
• Limited user roles and permissions

Pricing Comparison

SmartField

• Subscription-Based
• Custom Pricing

Kickserv

• Open Source