Call of Service
Call of Service is a customer service software that allows companies to easily route calls to the right agents. It has features like skills-based routing, call recording, and real-time analytics.
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Call of Service: Customer Service Software for Efficient Call Routing
Discover how Call of Service streamlines your customer service operations with skills-based routing, call recording, and real-time analytics.
What is Call of Service?
Call of Service is a cloud-based call center and customer service software designed for small to large businesses. It makes it easy to efficiently route customer phone calls to agents with the right skills to handle each inquiry.
Key features of Call of Service include:
- Skills-based routing - Intelligently distribute calls based on agent skills, availability, and other rules
- Interactive Voice Response (IVR) - Customizable phone tree greets callers and self-serve basic needs
- Call recording - Record calls for quality assurance and training purposes
- Real-time analytics - Dashboards and reports provide insights into call metrics
- Omnichannel - Support channels like email, live chat, SMS along with voice calls
- CRM integrations - Integrate with popular CRMs like Salesforce and Zendesk
- Flexible pricing - Usage-based monthly plans to fit different business sizes
With its easy setup, customizable call flows, and extensive reporting, Call of Service enables businesses to deliver exceptional customer service experiences.
Call of Service Features
Features
- Skills-based routing
- Call recording
- Real-time analytics
- Customizable call flows
- Integrated CRM and helpdesk tools
- Omnichannel support (phone, email, chat, social media)
Pricing
- Freemium
- Subscription-Based
Pros
Efficient call routing to the right agents
Improved customer satisfaction through better service
Detailed reporting and analytics for performance optimization
Seamless integration with existing business tools
Scalable solution to handle growing customer base
Cons
Steep learning curve for complex features
Potential integration challenges with legacy systems
Higher costs for advanced features and enterprise-level plans
Limited customization options in lower-tier plans
Dependence on reliable internet connectivity for cloud-based deployment
Official Links
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