FreeScout vs Kayako

Struggling to choose between FreeScout and Kayako? Both products offer unique advantages, making it a tough decision.

FreeScout is a Business & Commerce solution with tags like help-desk, shared-inbox, ticket-management, knowledge-base, forums, automation.

It boasts features such as Shared inbox, Ticket management, Knowledge base, Community forums, Live chat, Email ticketing, Twitter integration, Facebook Messenger integration, Powerful automation workflows and pros including Open source and free, Easy to set up and use, Good feature set for a free tool, Integrates multiple channels, Active community support.

On the other hand, Kayako is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

FreeScout

FreeScout

FreeScout is an open-source help desk and shared inbox software. It allows managing customer inquiries via email, live chat, Twitter and Facebook Messenger all in one place. Key features include ticket management, knowledge base, community forums and powerful automation workflows.

Categories:
Business & Commerce Customer Service
help-desk shared-inbox ticket-management knowledge-base forums automation

FreeScout Features

  1. Shared inbox
  2. Ticket management
  3. Knowledge base
  4. Community forums
  5. Live chat
  6. Email ticketing
  7. Twitter integration
  8. Facebook Messenger integration
  9. Powerful automation workflows

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to set up and use

Good feature set for a free tool

Integrates multiple channels

Active community support

Cons

Limited customization compared to paid tools

No native mobile apps

No SLAs or advanced reporting

Kayako

Kayako

Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.

Categories:
Business & Commerce Customer Service
help-desk customer-support ticketing knowledge-base community-forums

Kayako Features

  1. Ticketing system to manage customer support requests
  2. Knowledge base to provide self-service support articles
  3. Live chat for real-time customer conversations
  4. Email management and automation
  5. Reporting and analytics
  6. Multiple user roles and permissions
  7. API integrations
  8. Mobile app

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive and easy to use interface

Omnichannel support

Customizable workflows

Robust reporting and analytics

Scales for growing businesses

Third-party integrations

Cons

Can be pricey for small businesses

Mobile app needs improvement

Lack of native social media integration

Steep learning curve for advanced features