FreeSENTRAL vs Elastix

Struggling to choose between FreeSENTRAL and Elastix? Both products offer unique advantages, making it a tough decision.

FreeSENTRAL is a Business & Commerce solution with tags like opensource, itsm, help-desk, asset-management, change-management.

It boasts features such as Asset management, Help desk ticketing, Change management, Incident management, Problem management, Configuration management, Knowledge base, Reporting and dashboards and pros including Free and open source, Comprehensive feature set for an ITSM tool, Customizable and extensible, Good community support.

On the other hand, Elastix is a Network & Admin product tagged with unified-communications, ip-pbx, voip, open-source.

Its standout features include IP PBX for VoIP calls, Voicemail, Call conferencing, Call recording, Fax server, Instant messaging, Presence management, Email server, CRM integration, and it shines with pros like Open source and free, Built on proven open source components like Asterisk, Supports a wide range of telephony features, Easy to install and manage, Scalable for small to large deployments.

Feature	FreeSENTRAL	Elastix
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

FreeSENTRAL

Description: FreeSENTRAL is an open-source IT service management software. It includes features like asset management, help desk ticketing, change management, and more. FreeSENTRAL aims to provide a free alternative to paid ITSM tools like ServiceNow and BMC Remedy.

Elastix

Description: Elastix is an open source unified communications server software that combines IP PBX, email, IM, faxing, and collaboration features. It is built on top of free open source software like Asterisk, HylaFAX, Openfire, and Postfix.

Key Features Comparison

FreeSENTRAL Features

• Asset management
• Help desk ticketing
• Change management
• Incident management
• Problem management
• Configuration management
• Knowledge base
• Reporting and dashboards

Elastix Features

• IP PBX for VoIP calls
• Voicemail
• Call conferencing
• Call recording
• Fax server
• Instant messaging
• Presence management
• Email server
• CRM integration

Pros & Cons Analysis

FreeSENTRAL

Pros

• Free and open source
• Comprehensive feature set for an ITSM tool
• Customizable and extensible
• Good community support

Cons

• Less polished UI than paid options
• Limited native mobile apps
• Can be complex to set up and manage
• Lacks some advanced ITSM features

Elastix

Pros

• Open source and free
• Built on proven open source components like Asterisk
• Supports a wide range of telephony features
• Easy to install and manage
• Scalable for small to large deployments

Cons

• Limited official support options
• Requires technical expertise to setup and manage
• Not as feature rich as some commercial UC solutions
• Fragmented ecosystem of addons and integrations

Pricing Comparison

FreeSENTRAL

• Open Source

Elastix

• Open Source