FreeSENTRAL vs Yate - Yet Another Telephony Engine

Struggling to choose between FreeSENTRAL and Yate - Yet Another Telephony Engine? Both products offer unique advantages, making it a tough decision.

FreeSENTRAL is a Business & Commerce solution with tags like opensource, itsm, help-desk, asset-management, change-management.

It boasts features such as Asset management, Help desk ticketing, Change management, Incident management, Problem management, Configuration management, Knowledge base, Reporting and dashboards and pros including Free and open source, Comprehensive feature set for an ITSM tool, Customizable and extensible, Good community support.

On the other hand, Yate - Yet Another Telephony Engine is a Network & Admin product tagged with telephony, voip, opensource, server, communications.

Its standout features include VoIP gateway, Call routing, IVR, Conferencing, Billing, Scripting interface, and it shines with pros like Open source, Extensible architecture, Supports multiple protocols, Active development community.

Feature	FreeSENTRAL	Yate - Yet Another Telephony Engine
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

FreeSENTRAL

Description: FreeSENTRAL is an open-source IT service management software. It includes features like asset management, help desk ticketing, change management, and more. FreeSENTRAL aims to provide a free alternative to paid ITSM tools like ServiceNow and BMC Remedy.

Yate - Yet Another Telephony Engine

Description: Yate is an open-source telephony engine and server for VoIP and legacy telephone infrastructure. It supports multiple protocols and interfaces for building communications solutions.

Key Features Comparison

FreeSENTRAL Features

• Asset management
• Help desk ticketing
• Change management
• Incident management
• Problem management
• Configuration management
• Knowledge base
• Reporting and dashboards

Yate - Yet Another Telephony Engine Features

• VoIP gateway
• Call routing
• IVR
• Conferencing
• Billing
• Scripting interface

Pros & Cons Analysis

FreeSENTRAL

Pros

• Free and open source
• Comprehensive feature set for an ITSM tool
• Customizable and extensible
• Good community support

Cons

• Less polished UI than paid options
• Limited native mobile apps
• Can be complex to set up and manage
• Lacks some advanced ITSM features

Yate - Yet Another Telephony Engine

Pros

• Open source
• Extensible architecture
• Supports multiple protocols
• Active development community

Cons

• Steep learning curve
• Limited documentation
• No graphical interface

Pricing Comparison

FreeSENTRAL

• Open Source

Yate - Yet Another Telephony Engine

• Open Source