Futuramo Visual Tickets vs Redmine

Struggling to choose between Futuramo Visual Tickets and Redmine? Both products offer unique advantages, making it a tough decision.

Futuramo Visual Tickets is a Business & Commerce solution with tags like help-desk, customer-service, ticket-tracking.

It boasts features such as Visual ticket management, SLA and escalation rules, Real-time notifications, Custom ticket workflows, Ticket automation, Task management, Reporting and analytics, Integrations, Multi-channel support, Role-based access control, Multilingual support and pros including Intuitive visual interface, Customizable workflows, SLA and escalation management, Real-time notifications, Task management, Reporting and analytics, Integration capabilities, Multilingual support.

On the other hand, Redmine is a Business & Commerce product tagged with project-management, issue-tracking, task-management, collaboration.

Its standout features include Project management, Issue tracking, Gantt charts, Calendars, Wikis, Forums, Time tracking, Custom fields, Multiple project support, Role-based access control, Email notifications, REST web service API, and it shines with pros like Open source and free, Highly customizable, Great community support, Plugin ecosystem, Integration with other tools.

Feature	Futuramo Visual Tickets	Redmine
Overall Score	N/A	1
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Futuramo Visual Tickets

Description: Futuramo Visual Tickets is a help desk and customer service software that allows companies to track, prioritize, and solve customer support tickets. It provides an intuitive visual interface to manage the ticket workflow.

Redmine

Description: Redmine, an open-source project management and issue tracking tool. Foster collaboration, manage tasks, and track project progress efficiently. With customizable workflows and extensive plugin support, Redmine provides a flexible platform for diverse project management needs.

Key Features Comparison

Futuramo Visual Tickets Features

• Visual ticket management
• SLA and escalation rules
• Real-time notifications
• Custom ticket workflows
• Ticket automation
• Task management
• Reporting and analytics
• Integrations
• Multi-channel support
• Role-based access control
• Multilingual support

Redmine Features

• Project management
• Issue tracking
• Gantt charts
• Calendars
• Wikis
• Forums
• Time tracking
• Custom fields
• Multiple project support
• Role-based access control
• Email notifications
• REST web service API

Pros & Cons Analysis

Futuramo Visual Tickets

Pros

• Intuitive visual interface
• Customizable workflows
• SLA and escalation management
• Real-time notifications
• Task management
• Reporting and analytics
• Integration capabilities
• Multilingual support

Cons

• Can be complex for smaller teams
• Mobile app has limited functionality
• Setup and customization requires some learning

Redmine

Pros

• Open source and free
• Highly customizable
• Great community support
• Plugin ecosystem
• Integration with other tools

Cons

• Steep learning curve
• Can be slow with large projects
• Limited native mobile apps
• Upgrades can be difficult

Pricing Comparison

Futuramo Visual Tickets

• Subscription-Based

Redmine

• Open Source