Futuramo Visual Tickets
Futuramo Visual Tickets is a help desk and customer service software that allows companies to track, prioritize, and solve customer support tickets. It provides an intuitive visual interface to manage the ticket workflow.
help-desk
customer-service
ticket-tracking
Futuramo Visual Tickets: Help Desk Software
Futuramo Visual Tickets is a help desk and customer service software that allows companies to track, prioritize, and solve customer support tickets. It provides an intuitive visual interface to manage the ticket workflow.
What is Futuramo Visual Tickets?
Futuramo Visual Tickets is a customer service and help desk software solution designed to help companies provide excellent support to their customers. It allows businesses to track, prioritize, assign, and solve customer queries, issues, and requests efficiently.
Key features of Futuramo Visual Tickets include:
- Visual ticket board to view and manage tickets
- SLA and priority management of tickets
- Ticket assignment and collaboration between agents
- Knowledge base to document solutions
- Customer self-service portal
- Ticketing workflows customization
- Multiple communication channels (email, web, API)
- Reporting and analytics
- Integrations with popular apps like Slack, Zendesk
Futuramo Visual Tickets provides an intuitive interface and powerful features to streamline customer support operations. Its visual ticket board gives a unified view of all tickets and allows prioritizing high-value tasks. With robust customization options, it can adapt to the unique needs of any support team. The software aims to help companies deliver excellent customer experiences.
Futuramo Visual Tickets Features
Features
- Visual ticket management
- SLA and escalation rules
- Real-time notifications
- Custom ticket workflows
- Ticket automation
- Task management
- Reporting and analytics
- Integrations
- Multi-channel support
- Role-based access control
- Multilingual support
Pricing
- Subscription-Based
Pros
Intuitive visual interface
Customizable workflows
SLA and escalation management
Real-time notifications
Task management
Reporting and analytics
Integration capabilities
Multilingual support
Cons
Can be complex for smaller teams
Mobile app has limited functionality
Setup and customization requires some learning
Official Links
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