Redmine vs Futuramo Visual Tickets

Struggling to choose between Redmine and Futuramo Visual Tickets? Both products offer unique advantages, making it a tough decision.

Redmine is a Business & Commerce solution with tags like project-management, issue-tracking, task-management, collaboration.

It boasts features such as Project management, Issue tracking, Gantt charts, Calendars, Wikis, Forums, Time tracking, Custom fields, Multiple project support, Role-based access control, Email notifications, REST web service API and pros including Open source and free, Highly customizable, Great community support, Plugin ecosystem, Integration with other tools.

On the other hand, Futuramo Visual Tickets is a Business & Commerce product tagged with help-desk, customer-service, ticket-tracking.

Its standout features include Visual ticket management, SLA and escalation rules, Real-time notifications, Custom ticket workflows, Ticket automation, Task management, Reporting and analytics, Integrations, Multi-channel support, Role-based access control, Multilingual support, and it shines with pros like Intuitive visual interface, Customizable workflows, SLA and escalation management, Real-time notifications, Task management, Reporting and analytics, Integration capabilities, Multilingual support.

Feature	Redmine	Futuramo Visual Tickets
Overall Score	1	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Redmine

Description: Redmine, an open-source project management and issue tracking tool. Foster collaboration, manage tasks, and track project progress efficiently. With customizable workflows and extensive plugin support, Redmine provides a flexible platform for diverse project management needs.

Futuramo Visual Tickets

Description: Futuramo Visual Tickets is a help desk and customer service software that allows companies to track, prioritize, and solve customer support tickets. It provides an intuitive visual interface to manage the ticket workflow.

Key Features Comparison

Redmine Features

• Project management
• Issue tracking
• Gantt charts
• Calendars
• Wikis
• Forums
• Time tracking
• Custom fields
• Multiple project support
• Role-based access control
• Email notifications
• REST web service API

Futuramo Visual Tickets Features

• Visual ticket management
• SLA and escalation rules
• Real-time notifications
• Custom ticket workflows
• Ticket automation
• Task management
• Reporting and analytics
• Integrations
• Multi-channel support
• Role-based access control
• Multilingual support

Pros & Cons Analysis

Redmine

Pros

• Open source and free
• Highly customizable
• Great community support
• Plugin ecosystem
• Integration with other tools

Cons

• Steep learning curve
• Can be slow with large projects
• Limited native mobile apps
• Upgrades can be difficult

Futuramo Visual Tickets

Pros

• Intuitive visual interface
• Customizable workflows
• SLA and escalation management
• Real-time notifications
• Task management
• Reporting and analytics
• Integration capabilities
• Multilingual support

Cons

• Can be complex for smaller teams
• Mobile app has limited functionality
• Setup and customization requires some learning

Pricing Comparison

Redmine

• Open Source

Futuramo Visual Tickets

• Subscription-Based