Get Satisfaction vs Discourse

Struggling to choose between Get Satisfaction and Discourse? Both products offer unique advantages, making it a tough decision.

Get Satisfaction is a Online Services solution with tags like customer-service, feedback, community.

It boasts features such as Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection and pros including Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

On the other hand, Discourse is a Social & Communications product tagged with opensource, discussion, communities, organizations, conversations, teams, categories, tags, private-messages, notifications.

Its standout features include Topic-focused discussions, Real-time notifications, Private messaging, User roles and permissions, Mobile app, Categories and tags, Search, Moderation tools, Custom theming, Plugins and integrations, and it shines with pros like Open source and self-hosted, Active development community, Feature rich out of the box, Good performance at scale, Extensive theming and branding options, Robust moderation and admin tools.

Feature	Get Satisfaction	Discourse
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Discourse

Description: Discourse is an open-source discussion platform built for modern communities and organizations. It enables fluid conversations across teams with features like categories, tags, private messages, and real-time notifications.

Key Features Comparison

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Discourse Features

• Topic-focused discussions
• Real-time notifications
• Private messaging
• User roles and permissions
• Mobile app
• Categories and tags
• Search
• Moderation tools
• Custom theming
• Plugins and integrations

Pros & Cons Analysis

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Discourse

Pros

• Open source and self-hosted
• Active development community
• Feature rich out of the box
• Good performance at scale
• Extensive theming and branding options
• Robust moderation and admin tools

Cons

• Can be resource intensive to self-host
• Steeper learning curve than some forums
• Limitations with native mobile apps
• Less flexible than custom developed solutions

Pricing Comparison

Get Satisfaction

• Freemium
• Subscription-Based

Discourse

• Open Source