Get Satisfaction vs Upinion

Struggling to choose between Get Satisfaction and Upinion? Both products offer unique advantages, making it a tough decision.

Get Satisfaction is a Online Services solution with tags like customer-service, feedback, community.

It boasts features such as Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection and pros including Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

On the other hand, Upinion is a Business & Commerce product tagged with feedback, survey, analytics, polls, questionnaires, nps.

Its standout features include Intuitive drag-and-drop survey builder, Pre-made templates for different survey types, Real-time analytics and reports, Anonymous and private feedback options, Custom branding and themes, Multi-language support, Survey distribution via email, web link, QR code, etc, Integrations with CRM, email marketing, and other tools, and it shines with pros like Easy to create and customize surveys, Good variety of question types, Useful analytics and reporting, Anonymous feedback helps get honest responses, Good value for money.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Get Satisfaction

Get Satisfaction

Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Categories:
customer-service feedback community

Get Satisfaction Features

  1. Knowledge base
  2. Community forums
  3. Analytics and reporting
  4. Mobile app
  5. Integration with social media
  6. Ticketing system
  7. Feedback collection

Pricing

  • Freemium
  • Subscription-Based

Pros

Improves customer engagement

Provides insights into customer needs

Integrates with popular platforms

Mobile access

Customizable interface

Cons

Can be expensive for large companies

Setup and customization requires time

Limitations in free plan

No native phone support


Upinion

Upinion

Upinion is a feedback and survey software that allows organizations to easily create engaging surveys, polls, and NPS questionnaires to gather customer and employee feedback. It has an intuitive drag-and-drop survey builder and provides real-time analytics and reports.

Categories:
feedback survey analytics polls questionnaires nps

Upinion Features

  1. Intuitive drag-and-drop survey builder
  2. Pre-made templates for different survey types
  3. Real-time analytics and reports
  4. Anonymous and private feedback options
  5. Custom branding and themes
  6. Multi-language support
  7. Survey distribution via email, web link, QR code, etc
  8. Integrations with CRM, email marketing, and other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to create and customize surveys

Good variety of question types

Useful analytics and reporting

Anonymous feedback helps get honest responses

Good value for money

Cons

Limited free plan options

Mobile app could be better

Advanced features require higher pricing tier

Email survey delivery could be improved