GetSmily vs Get Satisfaction

Struggling to choose between GetSmily and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

GetSmily is a Business & Commerce solution with tags like ticketing, live-chat, knowledge-base, analytics, customer-support.

It boasts features such as Ticketing, Live Chat, Knowledge Base, Analytics and pros including Improves customer satisfaction, Increases agent productivity, Provides insights into customer needs, Streamlines support workflows.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	GetSmily	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

GetSmily

Description: GetSmily is a customer service software that helps companies provide exceptional support to their customers. It offers features like ticketing, live chat, knowledge base, and analytics to streamline customer communications.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

GetSmily Features

• Ticketing
• Live Chat
• Knowledge Base
• Analytics

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

GetSmily

Pros

• Improves customer satisfaction
• Increases agent productivity
• Provides insights into customer needs
• Streamlines support workflows

Cons

• Can be expensive for small businesses
• Requires training for agents
• Integration with other tools may be limited
• Reporting functionality could be better

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

GetSmily

• Subscription-Based

Get Satisfaction

• Freemium
• Subscription-Based