GoTo Resolve vs AeroAdmin

Struggling to choose between GoTo Resolve and AeroAdmin? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, AeroAdmin is a Network & Admin product tagged with remote-desktop, remote-access, file-transfer, chat, vpn.

Its standout features include Remote desktop control, File transfer, Chat, VPN tunneling, Remote printing, Remote reboot, Wake on LAN, Screen recording, and it shines with pros like Free, Easy to use, Cross-platform, No installation required, Secure encryption, Remote printing and file transfer.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


AeroAdmin

AeroAdmin

AeroAdmin is a free remote desktop software that allows users to remotely control computers over a local network or the internet. It enables remote access, file transfer, chat, VPN tunneling and more.

Categories:
remote-desktop remote-access file-transfer chat vpn

AeroAdmin Features

  1. Remote desktop control
  2. File transfer
  3. Chat
  4. VPN tunneling
  5. Remote printing
  6. Remote reboot
  7. Wake on LAN
  8. Screen recording

Pricing

  • Free
  • Freemium

Pros

Free

Easy to use

Cross-platform

No installation required

Secure encryption

Remote printing and file transfer

Cons

Limited free version

Can be slow over the internet

No mobile apps

Lacks some advanced features