GoTo Resolve
GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.
help-desk
it-support
ticket-management
slas
asset-tracking
knowledge-base
GoTo Resolve: Help Desk and IT Support Software
GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.
What is GoTo Resolve?
GoTo Resolve is a cloud-based help desk software solution designed for IT support teams and customer service organizations. It provides a variety of features to help manage customer inquiries, IT tickets, tasks, assets, and knowledge in one central platform.
Key features of GoTo Resolve include:
- Ticketing system to track customer inquiries and IT support issues
- SLAs and ticket priorities to manage support levels
- Asset management to track hardware and software inventory
- Knowledge base to document solutions to common problems
- Time tracking to monitor work and productivity
- Reporting and analytics for insight into operations
- Email, live chat, and phone support channels
- Mobile apps allow technicians to manage tickets on-the-go
- Integration with popular business apps like G Suite, Jira, Slack etc.
- Role-based access control to manage permissions
GoTo Resolve aims to increase productivity and efficiency for support teams. Its intuitive interface allows agents to quickly triage, troubleshoot, and resolve support tickets from one unified platform. With powerful customization options, automation rules, collaboration tools, and analytics, GoTo Resolve is a scalable solution suitable for all sized organizations.
GoTo Resolve Features
Features
- Ticket management
- SLA management
- Asset tracking
- Knowledge base
- Reporting and analytics
- Automation and workflows
- Self-service portal
- Integration with other tools
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive and easy to use interface
Robust ticket management capabilities
Powerful automation features
Good knowledge base and self-service options
Flexible pricing options
Cons
Mobile app could be better
Setup and configuration can be complex initially
Reporting is not as customizable as some competitors
Lacks native social media integration
Official Links
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OliOli is a 2D platformer puzzle game developed and published by Ambrella for the Nintendo 3DS, Nintendo Switch, and Steam. It combines platforming gameplay with creative, physics-based puzzles that require the player to utilize momentum, the environment, objects, and the main character's diverse moveset to overcome obstacles and challenges.The game...
Guzz.io
Guzz.io is an open-source API testing framework built for developers to test their HTTP-based APIs and microservices. It provides an intuitive interface to set up API tests, mock responses, validate status codes and response content.Key features include:Intuitive API test builder with code auto-completionBuilt-in mocks and ability to proxy requestsPowerful assertions...
Yuuguu
Yuuguu is a free web-based screen sharing, remote desktop access, and web conferencing software application. It allows real-time collaboration between two computers by sharing screens, files, and more over the internet.Some key features of Yuuguu include:Cross-platform support - works on Windows, Mac, Linux operating systemsNo downloads or plugins required, fully...
GeekStein
GeekStein is an open-source media server software application designed to help users manage and access their personal media libraries. It provides a centralized platform to organize, catalog, and stream video, music, and photo collections to a variety of devices.Some key features of GeekStein include:Automatic media identification and metadata retrievalIntuitive web-based...
NTRSupport
NTRSupport is an open-source web browser extension and standalone application developed by ShinyQuagsire that enhances the user experience when working with NTR-compatible devices such as the Nintendo 3DS. It adds several useful features for developers and power users:- Built-in NTR file browser and downloader to easily find and install NTR...
Iperius Remote
Iperius Remote is a powerful and versatile software solution for remotely accessing, controlling, and administering Windows computers over a network or the internet. It provides a wide range of remote management capabilities to IT professionals, managed service providers, and other technical users.With Iperius Remote, users can remotely connect to computers...
Instant Housecall
Instant Housecall is a user-friendly telemedicine solution that enables patients to have virtual doctor visits from the comfort of their homes. The software allows patients to schedule video consultations with licensed physicians, share medical history, get remote diagnoses, and receive e-prescriptions.Key features of Instant Housecall include:Video calls with board-certified doctors...
Pop.com
Pop.com is a robust online collaboration platform suitable for teams of all sizes. It brings together project management, file sharing, messaging, video meetings, and task management into one intuitive interface accessible on web, desktop and mobile devices.Key features include:Project dashboards to visualize tasks, deadlines, files and conversationsReal-time messaging and built-in...
Beamium
Beamium is an open-source web browser that is based on the Chromium web browser code. It shares much of the same code as Chromium, but has been modified to enhance user privacy and remove some analytics/telemetry functions that exist in Chromium.Some key features of Beamium include:Removes direct access to Google...
Viubo
Viubo is an easy-to-use video creation and editing software aimed at small businesses, entrepreneurs, marketing teams, and content creators who want to produce professional-quality videos quickly and affordably.With Viubo's intuitive drag-and-drop editor, no prior video editing experience is required to create stunning videos. Simply upload your media files or record...
Splashtop Remote Support
Splashtop Remote Support is a comprehensive remote access and support solution designed specifically for managed service providers (MSPs), corporate IT teams, and support organizations. It enables technicians to remotely access computers and mobile devices to diagnose problems, resolve support tickets, and provide training.Key features of Splashtop Remote Support include:Remote desktop...
MIngleview
Mingelview is an open-source business intelligence and data visualization platform used by companies of all sizes to connect to data sources, visualize data, and build dashboards. Some key capabilities and benefits of Mingelview include:Drag-and-drop interface to easily visualize data through charts, graphs, and dashboards without codingConnectivity to a wide range...
Skyfex
Skyfex is a cloud-based rendering solution designed specifically for 3D animation and VFX studios. It allows artists to offload rendering from local workstations to the cloud, harnessing scalable compute resources to dramatically reduce render times.Some key features and benefits of Skyfex include:Scalable rendering power - Scale up and down on...
ISL Groop
ISL Groop is a comprehensive cloud-based learning management system (LMS) designed specifically for K-12 schools and districts. It aims to provide an all-in-one digital learning platform to support blended and online instruction, foster collaboration, and enable personalized learning.Key features of ISL Groop include:Intuitive course authoring tools - Allows teachers to...
GoMeetNow
GoMeetNow is an easy-to-use video conferencing and online meeting software designed for businesses of all sizes. It offers high-definition video and audio quality for meetings with up to 200 participants.Some key features of GoMeetNow include:HD video conferences with up to 200 participantsScreen and content sharingRecording and playback optionsAnnotation toolsPrivate and...