Chrome Remote Desktop vs GoTo Resolve

Struggling to choose between Chrome Remote Desktop and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Chrome Remote Desktop is a Remote Work & Education solution with tags like remote-desktop, screen-sharing, remote-control.

It boasts features such as Screen sharing, Remote desktop access, Cross-platform - works on Windows, Mac, Linux, Chrome OS, Easy setup - just need a Google account, Secure connections - uses TLS, Remote printing, File transfer, Audio support, Mobile apps available and pros including Free, Easy to use, No installation or configuration required on client side, Works through web browser, Secure remote access.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Chrome Remote Desktop	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Chrome Remote Desktop

Description: Chrome Remote Desktop is a remote access software that allows users to remotely connect to another computer through Chrome browser or Chromebook. It facilitates remote control and screen sharing between computers.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Chrome Remote Desktop Features

• Screen sharing
• Remote desktop access
• Cross-platform - works on Windows, Mac, Linux, Chrome OS
• Easy setup - just need a Google account
• Secure connections - uses TLS
• Remote printing
• File transfer
• Audio support
• Mobile apps available

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Chrome Remote Desktop

Pros

• Free
• Easy to use
• No installation or configuration required on client side
• Works through web browser
• Secure remote access

Cons

• Limited customization options
• Requires Chrome browser
• No multi-monitor support
• Can be slower than other RDP solutions

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Chrome Remote Desktop

• Free

GoTo Resolve

• Freemium
• Subscription-Based