GoTo Resolve vs TigerVNC

Struggling to choose between GoTo Resolve and TigerVNC? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, TigerVNC is a Remote Work & Education product tagged with remote-access, vnc, remote-desktop.

Its standout features include Remote desktop access, Cross-platform - works on Linux, Windows, macOS, Open source with community support, Encrypted connections for security, Virtual screen resolution matching, Clipboard sharing between client and server, Audio support, Multiple concurrent sessions, and it shines with pros like Free and open source, Actively developed and maintained, Lightweight and fast, Secure encryption, Cross-platform compatibility, Easy to set up and use.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


TigerVNC

TigerVNC

TigerVNC is an open-source, cross-platform VNC (Virtual Network Computing) server and client software. It allows users to remotely access and control another computer's screen with a graphical interface. Useful for remote administration and support.

Categories:
remote-access vnc remote-desktop

TigerVNC Features

  1. Remote desktop access
  2. Cross-platform - works on Linux, Windows, macOS
  3. Open source with community support
  4. Encrypted connections for security
  5. Virtual screen resolution matching
  6. Clipboard sharing between client and server
  7. Audio support
  8. Multiple concurrent sessions

Pricing

  • Open Source

Pros

Free and open source

Actively developed and maintained

Lightweight and fast

Secure encryption

Cross-platform compatibility

Easy to set up and use

Cons

Lacks some features of proprietary VNC software

Audio support can be spotty

File transfer support is limited

Not as full-featured as other remote desktop solutions